Not sure where to start: disappointed, frustrated, ready to move...
Purchased our home and heard nothing but the best about Mason Homes. Before we moved into the home while driving by we seen someone stuccoing our ceilings, we stopped and said we paid for flat ceilings, the guy said he had just finished and go talk to Mason Homes. We did and after numerous conversations they had to scrape the hole house and make it flat.
We ordered Emergency egress windows in basement, didn't get those and it took a lawyers letter to have them installed. Our kitchen was wrong and they tried 3 times to get it right, must have cost them thousands of dollars to get it right.
Moved in Oct 2016. did our PDI and the first thing we turned on and tried to fill was the master bathtub. It wouldn't hold water, ran down to the basement to find basement flooding. Plumber didn't check the tub drain. Plumber was called and a quick fix. Should not have happened. Next, we tested all the showers and found 2 of the 3 leaked behind the walls. Again plumber had to be called.
We where missing a bathroom tile for months, they finally came to install it and when the glue set it was off center. 2 months later it was repaired again. The bathroom grout in our master bedroom was 2 different colours, white and grey. Kitchen cupboards door had to be repaired a few times and new ones installed. They sent a repairman into the home to try and fix the small problems,Paint, grout, silicone, caulking etc. 10 days he had to keep coming back and finally got tired of doing all these repairs he never came back.
Outside has not been painted, garage doors, pillers, from door etc. this will be winter #2 how will they last. We are not happy with the cutomer care after the purchase of a Mason home.
- Approximate cost of services:
- $500,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?