Mason Homes Ltd

For some unknown reason, Mason Homes has the reputation of building quality homes. This is why we chose to buy our retirement home from them. We wanted a quality home, with no major issues to enjoy our golden years.

For us, this was not the case (as well as all our neighbours). The home was delivered with a multitude of deficiencies. We were assured by the site super that performed our PDI (Brian) that every single issue would be fixed to our satisfaction. Small, inexpensive issues were fixed (sometimes correctly), but not without hassling Mason homes to do so. Major issues were repaired ineffective band-aid solutions in an attempt to reach Tarion warranty deadlines. In one case, the new site super (Lion), told us that one of our more significant deficiency was just bad luck. We are still dealing with Tarion to have this and many issues resolved. Photos and exact details will be posted once the matter is resolved for all to see.

Communication and customer service is a joke. It is near impossible to get a hold of anyone with any authority - no one at the cooperate office cares to speak to you. Voicemails and emails are ignored. Appointments for repairs are promised, yet often never scheduled. The current site super, Lion shows no respect to customers. He always has an excuse to why matters have not been resolved. Since he can't keep his stories straight and forgets that neighbours talk, we know that we would have been better off talking to a brick wall. At least they don't fib. It has come to the point where we just don't trust the company as a whole.

We have spent more time trying to get things fixed, items covered under Tarion, than you could possibly imagine. Knowing what we know now, we should have bought a small existing home and paid a reputable contractor to get the house we wanted. We avoided this in the first place, as we didn't want the hassle.

Don't be fooled by the photos of Mike Holmes plastered on their website and build sites. Everything is built to minimum code at best, with the cheapest suppliers and subcontractors available. The quality of work performed on Mike Homes tv shows are no where to be found in our house.

Forget the green, energy star bullcrap. The house is drafty, the HRV was not sized correctly, air ducts are not sealed properly. Remember, the energy star program is a point system based upon the design, not the long term. The cheapest of furnaces, windows, doors and insulation will be installed. Cheap never lasts.

In closing, forget the reviews online, whether positive or negative, if you are thinking of buying from Mason Homes. Just approach the current residents of their communities. We are more than willing to discuss the hell that we have been put through.