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Mason Homes Ltd

Builders
Vaughan ON L4K
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HomeStars  >  Builders in Vaughan  >  Mason Homes Ltd  >  After sale service with sub trade terrible
Private User
Private User
Private User reviews Port Hope, ON
8/10

After sale service with sub trade terrible

We recently moved into a Mason Model home and a first where very happy with the house but over the winter the house seemed cold and we where alway running out of hot water. Mason installed a hot water furnace which could not keep up with our demand. After a couple months having numerous people look at it and being questioned why is this furnace in our house we decided to have it replaced. Mason sent the company that installed it but they they where very unhelpful in resolving the issue. We just had the furnace replace with no help from Mason Homes and the house is now warm and plenty of hot water. You think Mason Homes would have stepped up and at least done something to compensate us for the cost of having contractors unsuccessfully make adjustments to our system and the outrages hydro bills we had due to the furnace running 24/7.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Previous versions of this review:

BJ in Cobourg
Private User
2 reviews Port Hope, ON
6/10

After sale service has been terrible

We recently moved into a Mason Model home and a first where very happy with the house but over the winter the house seemed cold and we where alway running out of hot water. Mason installed a hot water furnace which could not keep up with our demand. After a couple months having numerous people look at it and being questioned why is this furnace in our house we decided to have it replaced. Mason sent a representative to do his assessment and not to my surprised and said it is fine and just needed some adjustment also saying it was never set up properly. We just had the furnace replace with no help from Mason Homes and the house is now warm and plenty of hot water. You think Mason Homes would have stepped up and at least done something to compensate us for the cost of having contractors unsuccessfully make adjustments to our system and the outrages hydro bills we had due to the furnace running 24/7. Not sure where Mason Homes stands on customer service.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?