My review of Ludwig Paving is a mixed one. Initially, we were pleased. The company provided us with a new driveway. The work was done in a timely manner. The pricing was not inexpensive but it was not unreasonable. We even referred customers to Ludwig. The warranty provided by Ludwig was only for one year. We weren't thrilled with the short warranty but we had no reason to think that we would have trouble with our driveway (our last driveway lasted decades, without cracking). Well...a little over the one-year mark...our driveway started to crack in three places with one crack being more than two feet long and branching out in all directions... We called the company repeatedly to ask for someone to come out to repair the cracks. After months of begging and many broken promises, someone finally came to our home. The cracks were blow torched but they were not repaired. The cracks remain and new cracks have developed. We have called the company and written the company and offered to pay for repairs (we don’t expect something for nothing) and the company has ignored us. It’s well and good to be responsive when you are soliciting a large job that pays well but what makes a company above average is when it stands behind its work and treats its customers with respect. The cracks in our driveway developed quickly. We shouldn’t have to beg Ludwig to repair them (particularly when are ready to pay); and, our calls and emails shouldn’t be ignored. This is NOT good customer service.
- Approximate cost of services:
- $1,800.00
- What could this company do to improve their services?
- A fair reply would have bolstered the company in my opinion. There is a tree on a neighbouring property but it had nothing to do with the cracks AND I did offer to pay for the repairs.
- Company Response
Thank you, Linda for your review. We at Ludwig Paving are sorry you feel this way about our service and would like to clarify the events. The crack in this driveway is caused by a large tree on the property that has been continuing to grow. As is standard in the paving industry, our contracts state that we do not cover damage from tree roots. However when you contacted us 2 years ago, even though it was after our 1 year warranty and this type of cracking isn't covered, we did return and provide a fix for you at no cost, in good faith. This year we were contacted by you to once again repair a crack in the driveway. We were courteous and promptly responded. At no time did you offer to pay for this job, but instead wanted the work to be performed for free. We are glad you were satisfied with the original job and hope you can understand our position.