Leon's Furniture

Very bad customer service.
Bought sofa set on Dec 2023, promised to be delivered after 12 weeks. Then, they said we have to wait more and can't guarantee that the items will be delivered another 12 weeks.
So, after waiting for 4 months, we have to wait another 3-4 months (NOT PROMISED), may be 1 or 2 years, to have a sofa to set on.
SERIOUSLY!!!
NOT RECOMMEND AT ALL.

Mustafa

Long story short is Leons in Kingston do nothing but ignore the truth. I had to take back my first set of washer and dryer. Service manager was not even going to let me return it and said to me you shouldnt have bought the cheap set. Well I never thought LG was cheap. After convincing me to buy a more expensive set I asked for them to mail me my old receipt and a new one for my new set. My receipt for old set was $1747.32. The receipt they sent me for the old set is $1227.58. The receipt they sent me was not the original receipt. I will not speak to anyone at Leons Kingston after this awful ordeal. I am waiting for the corporate office to call me so I can explain what the Kingston branch has done to me. Stay tuned

We bought our chairs in the Peterborough store. Our Leons sales rep was Brigham. He did an excellent job. Showed a number of options going quite well with what we had expressed interest in. He showed great knowledge in describing the functions and features of every chair. Then answered questions we had. He then had the courtesy to leave us alone to discuss and try the chairs several times to compare our comfort. While we did that he assisted other customers rather than sitting idle showing great initiatives. If I were hiring I would certainly look at Brigham to employee. As it is I will definitely go back to Brigham when we are ready to buy again. Great job Brigham!!!

I have bought a king headboard, footboard, rails, night stand and 2 dressers that are damaged. The managers said that they would have the Replacements inspected before they set up a delivery. Unfortunately that was not true as I have had 2 deliveries on 2 different days of the same dresser and both were damaged as well. They sent out a repair guy to try and fix the side table and he damaged it even more. I have made myself available for 4 days now and it doesn't seem to matter to Leon's. I would highly recommend not buying anything from Leon's. My rating is a ZERO.

Excellent Service Delivery crew went beyond our expectation and manners were exceeded to the max!! Amazing customer service and was most appreciated.

Worst place to get your Electronics, got my 65inches TV on sunday and my place didn't fit the TV. And I decided to returned the TV on Saturday since I haven't even open it. They told me there is no return policy. Just 6days apart.. Can you imagine? Beware guys! Leons is a no no place to get anything. Am going to tell everyone I get across to beware of this company because they don't care if you're satisfied with your purchase or not!!!!!

Stove didnt work when delivered.went and chose another model cause the one I wanted would take 6 weeks to come in.when second stove was delivered side panel fell off. Went to store and asked to speak to manager she wouldnt come and talk to me ..now waiting for third stove.
Very disappointed
And absolutely no compensation for all this .dont feel they value my business. This was my third purchase from Leons this year but I will never go back

BE AWARE OF LEONS FURNITURE STORES SELF SERVING POLICY on deposit and uncompleted contract refunds. I fought really hard to get my refunds back amid my mounting frustrations.

Somehow, I bought furnitures to furnish my Condo in Toronto when I was in the Orangeville area. I put a deposit on a coffee table that was not available at that time and was promised to have it delivered when available. I gave a 5 star review for the professionalism that was extended to me by Naz their sales lady. (Highlight then Scroll down)

I waited for several months, long enough for me to realize I had no need for the coffee table anymore. I thereby cancelled the purchase and asked for a refund to be mailed to my home address that appeared on my receipt. Moreover, I also requested a refund for a fabric treatment that I paid for that was never done. I was told that the warranty on the sofa is in effect anyway even though the treatment was not done and refused to refund my payment. I argued about their self serving bad policy. Finally frustrated as I could be, I drove all the way from Indiana to Orangeville to personally collect my refunds as they have required me to do. Eventually, they gave me my full refund for my fabric treatment & the deposit for my coffee table but still sore because of what I have gone through

After a year and a half that I bought a sofa, wrong color, but I kept it. the springs are coming out of the seat would never recommend or buy Leons again

We bought an expensive table over a month ago. It finally showed up yesterday, part of the wood top is split and lifted and 3 of the 4 chairs are either broken or wobbly. One was so bad the guy we paid to put it together didnt even assemble it for us. He just left it in the box. CS called us back and said they would replace it but we have to wait another 2 months and all theyll willing to do is pay to get the new chairs assembled, which we already paid for. When I asked if there was anything else they could do because now were stuck with a broken table for 2 more months with two young kids they said no because this happens every day. We always have broken furniture every day because it comes from warehouses and travels a lot. So we never offer any compensation. That's what a manager said to me today word for word. Im honestly blown away at the lack of customer service. She was also so rude and cutting me off every second. I will NEVER buy from this company again.