Unacceptable customer service from Leon’s furniture in Burlington
I recently had an extremely disappointing experience with Leon's Furniture Burlington.
I purchased a 17,000 dollars worth of furniture from Leon's, including dinning table/chairs, bed and a sofa. Both the bed/sofa were of unacceptable quality. The bed makes an unbearable screeching noise with every movement, making it impossible to get a good night's sleep. As if that wasn't enough, the sofa I received was itchy, damaged, and completely uncomfortable. When I contacted customer service to address these issues, I was met with no resolution regarding the bed and a 25% restocking fee to Leon's as the only option for the sofa.
Instead of offering a reasonable solution, they expected me to lose money by paying for the replacement of these faulty items.
The entire experience has been frustrating and costly. I strongly advise against shopping at Leon's Furniture in Burlington. Their products are subpar, and their customer service is atrocious. Save yourself the headache and take your business elsewhere.
- Approximate cost of services:
- $17,000.00