This was supposed to be an ongoing service arrangement however they refused to return in the Spring due to the small size of the job and limited parking. I would NOT recommend using them as they terminated the contract after only one visit when multiple treatments were required to effectively manage the grub population. I will instead be buying Scotts NEW Grub B Gon product and applying it myself for a fraction of what LawnSavers has charged me!
- Approximate cost of services:
- $110.00
- Company Response
Mr.,
I'm sorry you are unhappy with our decision to discontinue your service last September.
You hired us for a $97 single grub control last year and it was completed, despite many challenges, well beyond our control or any reasonable expectation.
You may not know, but when Stacey tried to service your property last year, she was accosted by 2 men 'under the influence'; she should have left then, but was a trooper and persevered to treat your lawn.
As you know, you live in an area of downtown undergoing gentrification, with narrow streets and where there is no legal parking available nearby. We simply can't break the law and park on the sidewalk as you suggested, nor risk leaving a large, expensive truck full of equipment unattended, 2 blocks down the street to continue trying to service your property.
We honoured our commitment, but made the very necessary and important decision to keep our employee safe and abide by the law.
I'm sorry you feel that is worth a bad review of our well-earned positive reputation, especially after 8 months have passed.
LawnSavers works hard to help our customers have thick green and healthy lawns and will continue to choose willing partners to achieve that goal.