From the beginning this builder has been atrocious. My wife and I purchased our first home together and we knew it would be tough, we knew there would be mud and errors to be fixed however the level of pure incompetence and lack of empathy on the part of the builder has been beyond what any reasonable person could have foreseen.
The actual staff at the decor center were accommodating enough and strived hard to please the individuals they work with.
The construction process is where all the issues begin. The project manager at their head office refuses to keep a watch on the many different superintendents this site has had (over 3 in one year). When we built our house and had scheduled walkthroughs the builder would simply not show up; which was nice because my wife and I left our jobs where we are paid hourly to accommodate them.
Our pre-boarding (before drywall goes up) inspection to ensure that all the right conduits are in the right place, and that they have put all the extras in the right place was not cancelled however. They simply installed the drywall before you could be sure that insulation and everything behind it was installed properly (spoiler alert!: it wasn't!). The imbecile that couldn't read plans installed ALL our outlets on the wrong side of the townhouse (they were given a generic plan where the stairs were on the right side of the house and we were to show them in which rooms we wanted to run Cat 5, Cable and Phone lines.Our house did not follow the generic plan we completed the layout on so the builder said "oh it looks like this should be on either the right or left side of the house. When I confronted the superintendent at the time he said it was correct, then I pointed out my kitchen and stairs were on the wrong side of the house he said "oh, ok we will fix the outlets"... They installed everything backwards! The office wiring in the bedroom, the conduit, which we paid extra for behind the tv ($375 for a conduit!!! and it wasn't even placed in the right spot) was on the wrong side.
This would be our smallest issue, the builder had contacted our lawyer and said that we accepted the house! The house was not complete!!! We had a moving truck, friends who had taken time off before the holidays, and rentals that had to be returned for moving! The cabinets were not installed, the cabinet covers were not installed! The sink was not installed, the countertop was not installed, the stairs were unfinished, the caulking around the door was not done (all outside doors!), the washroom floor upstairs was not done, the vanity was not installed, the wiring of the kitchen lights was wrong and we hadn't had a final plumbing inspection so none of the shower heads were installed. But hey, "legally" they told us "for occupancy, we only need to give you a toilet and a sink" . I am not even half way through my list, the builder told our lawyers that we had accepted our home, took our money without us agreeing to the pathetic state the house was in and then they had no hurry to finish the product... but hey... we got a backsplash in lieu of our headaches. The best part when they installed the backsplash, the tile guys didn't want to work outside (brrr cold), they cut all the tiles in the house, caking thick dust everywhere! NO REPERCUSSIONS! After all this complaining, and if you do not complain they will NOT take initiative to fix your issues, they offered us dinner on them. So we went out for a nice dinner, submitted the receipt... you can see where this is going right? It took MONTHS for them to reimburse us.
I beg you honestly and from the bottom of my heart do not build with Landmart. They are genuinely terribly people who are smart enough to know the dirt they are dragging their customers through (literally).
Its been over 1 year, only 5 deficiencies have been completed of 100 and we have to file for conciliation.
I would like to talk to my neighbours about anything other then how much we all detest the builder.
Do not support this, try another builder, they may bad but they cannot possibly be this pathetic. Please do not build here. Don't take my word for it, when driving the subdivision ask anyone, do your research. We should have done more and we wish we never bought our house.
Also I thought it was funny how their score was higher than it should be so I read the comments of the outliers, One comment below that scored an 8/10 was written by a Jamie F... weird, when calling to complain at Landmart they refer me to a Jamie Farrauto... I'm sure there is no connection there.
- Approximate cost of services:
- $300,000.00