Laird & Son Heating & Air Conditioning

This was my first time calling Laird & Son for a general maintenance call after having a bad experience working with the original installers of my system. They were willing to service my units despite not being the installers. Their communication was really great. They were transparent with pricing, and didn't charge me for a few small things they performed. They were also incredibly flexible when I had to reschedule twice. Their staff showed up on time and were incredibly courteous, and provided me with answers to all my questions and were very patient. I couldn't recommend them enough and will definitely be using them for all future HVAC services.

Installed A/C in our custom built home. Very much satisfied with the level of service and professionalism. They are not the cheapest company out there but don't be fooled by the special prices of other companies, you get what you pay for!

To save time on my part, here is the a copy of the email I sent to "INQUIRES" with NO response (email was sent on Feb 11, 2020). Edited out names and street address from original email.

I am sending this email on behalf of my parents living in Scarborough. My parents had a NEW furnace installed on the 22nd January 2020. The furnace itself was installed with NO issues. However, there is an issue with the cold air intake pipe from the outside. I am including in this email thermal and regular pictures of the issue. The issue is where the cold intake pipe enters the house. It is NOT sealed correctly, both inside and out. There is a space between the pipe and wall that needs to be sealed correctly on the outside. The inside needs more sealant to cover the holes. Cold air is getting in; as I can feel a draft on the inside of the house once I take the insulation out. And when I do take the insulation out, I am finding it wet – from moisture/condensation. The solution that was given to my Dad was to add more insulation. This did NOT fix the issue, only to create MORE moisture/water and the insulation to become sopping wet in cold weather. I am puzzled as to how this passed inspection with all the holes not being sealed correctly and why it has not been corrected with my Dad’s complaints. There was a cover on the outside of the house that housed the old pipes and stopped any airflow into the house. My Dad was told that it could not be used for the new installation as it was not up to code. Now that you have the back ground information of the issues at hand, we have a few questions that I request a response back in an email:

1. How was the pipes installation able to pass inspection?

2. When will you be sending a specialist who pays attention to detail and ensures the job is done right and correctly, to fix the leaks inside and outside of the house, where the new pipes were installed?

3. Why can’t the old cover be used on the outside of the house (to cut out drafts) to house the new pipes, in relation to “the code” changing? (My Dad needs the cover back as it wasn’t to be taken away in the first place – thank you)

Please follow up with my parents and call them to set up an appointment so that this issue gets rectified and fixed for good. I trust that the right thing will be done and that this was all an oversight.

G

Great upfront meetings. Agreed to down payment by credit card, balance by cheque when satisfied. Installation was sloppy & unsafe (e.g. gas pipe not supported) and not completed, the installer developed attitude. Then without my agreement they took the balance off my credit card, minus the cost of the rad not installed, and would not come back to complete, fix or inspect.

They were very patient and informative regarding my project - I felt comfortable asking questions and confident with the answers I got. They were professional and reliable in all our dealings.

Nothing but glowing reviews from us here... Had the pleasure of speaking to Tracey this morning. She was very helpful and made magic happen so we could have a technician come to our place today. She was very thorough, friendly and understanding to our circumstances. Val arrived in the afternoon. He was amazing. After approximately 1 hr, we were up and running with cool air in our home on one heck of a hot day! He was thorough and walked us through the details of all the work executed. He also gave us an action plan for our home for the Fall & Spring. Thank you to our local Laird & Sons for a wonderful experience during a HOT circumstance. Highly recommend them. We will definitely be calling back for our annual maintenance on boiler and A/C!

This company was very prompt to return our call and book an appointment for a quote. They arrived when promised for the estimate and arranged the installation date. Install date was as promised and the installers were extremely professional, talented and very nice. The quality of the install was excellent and they took great care of their work space and our home. The new AC is silent and works exceptionally well. Thank you for a job well done Laird and Son!

Laird & Son did the first annual maintenance of my ductless A/C. Charlie was quick, pleasant, informative and gave me useful info regarding the operation of the A/C ( & even fixed my jammed window)

I replaced a 25 year old boiler in our older North Toronto home.
I was impressed by the staff from the point of initial contact and assessement to installation.
Staff were courteous, informed and answered all questions.
They also made further suggestions following the initial assessement that made for a better outcome.
I am pleased with the final product and would recommend Laird

I had a furnace, A/C, and hot water heater installed to replace my aging equipment. Mac's team was knocking at my door at the exact time they said they would start their work. At one point during the day there were three trucks and six workers on the job site. I was impressed with the coordination of job tasks. All precautions were used to protect the work area and my new carpets in the basement. At the end of the day they cleaned up and made sure I was comfortable operating the new equipment. Two months in and everything is working well. Laird and Sons did everything they said they would do, on time, and on budget.