We chose Knox based on all of the great HomeStars reviews, but our experience did not match the rating!
Knox insulate our attic to R50, weather stripped attic hatch door and installed an insulated exhaust fan hose for $800.
A year later, when water started dripping from the fan into the bathroom, an attic inspection revealed a faulty exhaust fan hose, mold that was forming around it and the insulation that was blown in blocked our soffits and didn’t make it all the way to the corners of our home.
Knox came back and quoted $850 (more than the work originally done) to re-install the exhaust fan, install new vents for adequate ventilation and kill the mold with some chemical spray.
The crew came, but they didn’t install the required vents or spray the mold. They insisted on payment in full and would send another crew back to install the vents – needless to say they never came back.
After much debate with the owner (Kent), I was reimbursed $200. The owner told me to ignore the problem, weather strip the attic hatch (which I paid them to do a year ago) and that I was being paranoid about the mold (because I’m pregnant) and I was lucky that I didn’t get screwed out of more money. He also told me that there was nothing I could do and he wasn’t afraid of the Better Business Bureau.
Look at the pictures and you be the judge. Since when is it safe to ignore black mold?
- Approximate cost of services:
- $1,650.00
- Company Response
This person was impossible to deal with. She is confused about the service we provided. We sent her a refund & lost money on the job. They bought a home with moisture problems & we fixed the problem. I called & assured her not to worry. She is pregnant & paranoid about mold,I told her they should seal the attic hatch if she is still unable to rest her mind.