Kampen Appliance Service

Very professional arrangements and excellent and timely service. Francesca was superb in making the arrangements, and Winston repaired our refrigerator promptly and efficiently. We are very happy with Kampen and highly recommend them.

Winston was efficient, knowledgeable and very helpful. He took the time to explain what he was doing and how to maintain the fridge and even my stove. So easy going and friendly! Arrived right on time...

My Subzero built in fridge started to leak at the bottom. I called Campen and spoke to Karen and explained the problem to her. This service call was placed late on a Thursday afternoon and they could not get a service tech out to me until 6 days later so I had no choice but to wait it out.
In the meantime I had to take the kickplate off at the bottom of the unit and slide out the drain pan at the bottom and empty the liquid in it and cleaned it and then I put it back in place.
Peter the service tech showed up on time and I explained the problem to him and he told me what had to be done to prevent a recurrence of this issue. Peter was very punctual and professional as a tech.
My only criticism of the overall service call is that there should be some vacant time slots left for emergency calls such as when there is a continuous water leak. The customer should not have to wait 6 days for a tech to respond given the nature of my service request.
Overall though, I am very pleased with the overall service.

Very dissatisfied with their service. The technician spent 5 min, charged me almost $200 and told me a part needed replacing on my 7 yr old hood and he would order it for me. Did not mention that it would cost over $500!! I was informed of that when I called the company to follow up. I told them to cancel the order - I would rather replace the hood with a new one and not a Sirius product this time!

Update (Aug): The service manager got in touch with me, enquired about the issue and after our conversation, refunded the amount they had charged us.

The service was provided as soon as I called.
They were prompt on time and very pleasant.

Quick and Efficient.
The Technician was knowledgeable and experience with the assessment, and appropriate plan of action to fix the problem.
Willing to listen to me as the customer

We bought a brand new stove that had an oven door problem. The service call took less than half an hour to assess and repair. Truly reputable.

Andrew came up to Muskoka to fix our oven fan. He also was kind enough to check my refrigerator and replaced the filter. Great service and heard my concerns and addressed all of them.

Best service experience ever we had , Peter was very helpful and professional.
Amazing experience.
Thanks
Nasir

Very quickly fixed the problem and did it with a smile and in a very professional manner! Thank you for your great customer service!