Jules Flooring

With regret we unfortunately have to give this company a bad review. I say with regret because they came highly recommended, and we saw their potential for great work from our relatives and close friends floors. So regardless of their higher pricing, we hired them, thinking that we were dealing with professionals. What we did not know, was that if, or when a problem may arise, there is absolutely no costumer service. Based on the recommendations of this company we were told that all that our hardwood floors in the living and dining room required a coating of lacquer. Trusting the companies experience and expertise we did as suggested. A week after the completion of the job our floors began to peel. To be specific the lacquer did not stick. Our floors looked awful, and the peeling lacquer became a safety concern for our baby. We tried to contact the company's owner via phone and did not get a positive response. Our only expectation was that he would come in and see the floors and recommend a solution. This did not happen. As a final attempt to we wrote a letter outlining what happened and ask that he respond with possible solutions, or, try and rectify the situation. No response to this as well. The customer service we experienced was less then desirable, it was non-existent. Should the contractor choose to contact us and make an effort to make things right we will be happy to update this post accordingly.