Jia Jia Moving

My 3rd or 4th time using them in the last 2 years (can't remember), always efficient and friendly; this time though the guys found broken items from the move before (the guys before them on last move to storage stacked things very carelessly and caused them to break), they were the ones to point it out, basically said the guys before were dumb for the way they stacked items...heavy things on TOP of fragile things like glass and mirrors. The guys said they were going to let head office know, so I am planning to wait a few days to see if they contact me...otherwise I will call them to see how this is resolved. I'm curious because this is the 1st time I have had an issue, I'm hoping it goes well...and if course will this my 3rd time using them in 2 years, today a 10×15, 10×10, and 10×5 storage units (3 units) in Aurora going to a 3000 sq.ft house in Stouffville, 2 large trucks + 4 guys took 7 hours...these guys really worked hard, most of the stuff went either upstairs or basement...alot of stuff & alot of steps, and still smiling at the end. I think the 10% service fee gets divided amongst other employees too, not all to the workers.$1900