I chose Inline because I had heard wonderful things about their product -- not just from this site, but also from a friend who is a builder and uses Inline. I also liked that they are a Toronto based company.
When I was getting quotes from contractors for my reno, one of them warned me that Inline's products are great but customer service is horrible. Unfortunately, I chose to ignore him and go ahead with inline, and thought I had allowed enough extra time for wiggle room in case the service was indeed poor.
Sadly, I should have listened to that contractor. The company was happy to take our money and told us it would be ready in 8 weeks. Of course, 8 weeks came and went and now, many weeks past our completion date, they are telling us that their production line is down and 8 weeks was only a minimum/estimate. It's almost November and now I think our whole reno has to go on hold until the summer, as we are widening the opening/removing brick to put in the doors. I'm very disappointed to say the least.
I'm hoping the quality of the product truly makes up for the disappointing service. I'm giving them a 5 rating on faith that that I will love the product. No points for service.
It seems unfortunat
- Approximate cost of services:
- $6,000.00