we ordered 2 natuzzi armchairs in April. We paid a deposit at the time. We were told the furniture would arrive in August. When we called and called about delivery of the furniture we were told that this store was having some sort of dispute with Natuzzi. They said they couldn't refund our deposit because they were having this dispute with Natuzzi and that their accounts with Natuzzi were frozen, which sounded like BS. They told us to contact our credit card company for a refund. Our credit card company tell us that they cannot help us because the original deposit was made more than $120 days ago. Also, we bought a curio cabinet from them. We wanted to go pick it up and asked that they please measure it for us. They didn't want to be bothered and told us that it was 6 feet high. Upon having driven from 30 km away, we found that in fact the cabinet was 6.5 feet and wouldn't fit in our car and we had to argue with the stockroom guy to stop trying to jam it into our car.
Credit card company says to call police and report them for theft and/or sue them.
NEVER DO BUSINESS WITH THIS STORE!!!!! I WISH I HAD READ THE REVIEWS BEFORE I MADE THE PURCHASE.
- Approximate cost of services:
- $1,700.00