Home Style Furniture

Furniture
Markham ON L6G 1B7
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Lucas in Markham
Lucas in Markham
6 reviews Markham, ON
6/10

Sofa

I ordered a Natuzzi Sofa from Evan @ Home Style; I was quoted a 4-month delivery time, and my sofa is supposed to arrive mid-May. In the end, the Sofa took 5 months to arrive.

Post-sale, Evan avoided questions about delivery and said "we'll call you when it arrives", that is NOT comforting when they're holding onto a 25% deposit.

Home Style also pre-charges your credit card about a week before delivery which caused me a bit of grief.

The delivery guys were EXTREMELY late, and did not arrive until 7:00PM of the schedule date. Luckily I had nothing to do that day, otherwise it would have been a wasted day for me.

Home Style *COULD* be a good company to deal with IF Evan learns to have better salesmanship skills. He needs to learn to take care of his customers and not brush them off post-sales.

Overall the experience was mediocre, I probably will not be buying from them or recommending them to anyone.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Provide a better post-sale customer experience. Provide customers with realistic delivery dates. Don't bill the customer's credit card pre-delivery. Take a smaller deposit.
Any advice to offer fellow homeowners facing a similar project?
Negotiate a smaller deposit (10-15%), be more forceful with Evan. Make sure you get everything in writing - delivery date, fabric color, model, etc. etc. etc.
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