Home Decor Window & Door Centre Inc.

This review is long overdue. After reading the reviews on homestars and getting a few competitive quotes, I contacted Tony. I knew the exact insert and product I was looking for so I was able to get an accurate quote. At our meeting Tony was very professional and I liked some of the recommendations he had.
The installation was delayed due to several of the installers getting the flu which was not a big issue for me, but it would have been nice to be notified earlier rather than me initiating the phone calls.
My biggest problem was with the installers. I was not impressed with them at all. They were trying to make the door fit in the space and their technique involved a lot of kicking and trying to jam the door which resulted in scratches and a dent on the door. The installers complained a lot about how it was supposed to take them a couple hours and instead they had been there most of the day. I showed them the marks they had made and I was told to call the office and they shrugged their shoulders. When I called to complain about this issue, I felt like I was the one who was imposing. Regardless, the service rep. they sent was very good and fixed the problem although I don't think it is unreasonable to expect a new door be exactly what it is - a new door without dents and scratches. While the door looks great, it does not eliminate the problems I had and I expected more in terms of customer service.

Home Decor did an excellent job with the window replacement. I found that they were very professional at all times. They were always on time and were well within my given budget. I would recommend them any day.

Home Decor did an excellent job with the window replacement. I found that they were very professional at all times. They were always on time and were well within my given budget. I would recommend Tony any day.

Tony at Home Decor was refered to us by a friend. He was extremely knowledgable, guided us through choosing the right door for our home which I absolutely love. He was very professional, excellent follow up and I would definately use his services again. I would also refer him to any friend or co-workers looking for windows or doors.
Service followup was excellent

I was very pleased with Tony's service when he came to meet me to talk about installing our new front door. While I am very pleased with the finished product, I was met with bad service throughout the installation and afterwards. First, the guys from Home Decor showed up to install my door without confirming the date or time with me. Second, the door that they brought did not adequately fit my space (even though it was custom-made based on Tony's measurements). When I called Tony to speak to him about it, he was very condescending about the whole issue. He repeatedly told me that HE was the expert, even though his guys agreed that there was a problem with the door that they brought. Third, once the door was finally installed, there was a minor issue that needed resolution. I had a lot of difficulty getting in touch with Tony about it, and the issue was resolved only after approximately 1 month.

Tony provided excellent pre-purchase service. He was understanding and patient and appreciated the time involved in spending this amount of money as he was aware we were looking at other businesses.
The only negative was the post-installation service. There is a minor issue with the kitchen window and five months after installation we have heard from them once but nobody has come by. I do not know how their service would be if the issue was much greater.

I replaced 25 windows in my house. Selecting a company to do a job of this magnitude was stressful to say the least. After a great deal of research I chose Home Decor and am satisfied that I made the right decision. My windows are beautiful. My neighbours and even the government energy auditor were very impressed. Tony and his team were a pleasure to deal with and professional at all times. I would highly recommend Home Decor to anyone replacing windows.

We wanted to replace our front door. My husband brought home some brochures from Home Decor Window & Door Centre Inc. I immediately fell in love with this one particular door. We visited the showroom and with Tony's expert advice we selected our door. Tony was very helpful, patient and professional. Our door was ready before we expected and was installed by Jose and his Father who did an exceptional job. The only word I can think of to describe our door is stunning!!! We are extremely happy with the quality and service provided by Home Decor and would recommend them to everybody we know.

Our dealings with Tony De Bartolo, owner of Home Decor, to replace our windows and doors over the past few years has been exceptional. We started off by replacing a few windows and were so impressed with the windows, his service, and the installer that we continued with replacing the rest of our windows and our doors over the new couple of years with Home Decor. The quality of the windows and doors are, in our mind, exceptional. We had 3 quotes before starting and his prices were in the middle, but it was Tony's honesty and professionalism that sold us - and we haven't been disappointed. Tony is not one of those "smarmy" or pushy salesmen - he has backed his service and commitments all the way. We had an idea of what we wanted for our exterior french doors and he said "no problem, we can do it" and they did - superbly! Our front door is also outstanding - he knew just what we wanted, and delivered! He worked with us on our windows, offering recommndations and advice on our suggestions, and we couldn't be happier. As you can see, we can't praise Tony, Home Decor, and the installer Jose enough! We would recommend them to everyone!

Anyone can sell you a product from a showroom or catelogue, but as a home owner one of the greatest fears we have is how will it look after its been installed. Tony and his team, specifically Jose have delivered on both occasions, first with our custom main entry door and secondly with the replacement to energy efficient windows on our second floor. Our families, friends & neighbours have all noticed the stunning design and quality workmanship on the installation. As a homeowner this is one of the greatest compliments, not only knowing that we have improved the value of our greatest investment but that we have wisely chosen the correct product & supplier within our budget. Needless to say, we strongly recommend Home Decor Window & Door Centre Inc to all homeowners who are considering these purchases.....I know once we are ready to complete our main floor window replacement we will be calling Tony.