Hoerner Heating & Plumbing

I would say the customer service is excellent. The person on the phone was courteous, clear and very organized. I have had numerous dealings with this company and all of the employees are exemplary.The technicians always came during the time stated and were professional and polite. They were very respectful of my property as well. We unfortunately had numerous glitches but Hoerner did everything they could to resolve things in a timely manner. I would definitely recommend this company to other people.

Metropolitan Community Church of Toronto has used Hoerner Heating and Plumbing for a number of years now. We have always found them to respond quickly give a quote and get the job done efficiently and always leave the job site clean. We will continue to use them.

Brian Woodlock
Facilities Manager
416-406-6228 ext 179
Metropolitan Community Church of Toronto

Recently, our water heater needed to have the anti-scalding valve replaced. This manifested itself to us as a change in the hot water temperature. The first thing we did was to call Hoerner Plumbing as we have learned from experience, that they are a partner we rely on to help us maintain our home. Staff were able to come by the next day and assess the issue, provide an estimate and complete the work for less than $500.00.
We count on Hoerner. They have earned our trust and with each
interaction, they win back our business. S. Forsyth & G. Jestin -
Homeowner

Andrew and his crew have been servicing my house in East York as well as 2 rental properties we own in downtown Toronto. We are extremely pleased with their prompt and professional service over the past several years. They have fixed everything from routine plumbing issues to replacing water heaters, servicing our boiler,fixing our dog shower and dealing with a pipe that burst in the ceiling of our Heritage home. The last issue was urgent and Andrew dropped everything and came to our rescue right away. We are always happy with the work they provide and I find their pricing to be competitive. I have no hesitation recommending this company.

I have had the pleasure of using Hoerner Heating & Plumbing on several occasions.
They have replaced my gas hot water heater, fixed leaks in my kitchen and replaced my bathroom taps and shower head.

They were always prompt, courteous, clean and did a wonderful job.

They even followed-up to make sure I was happy with the service.

It just occurred to me today to write about Hoerner Plumbing, we've been using them for 10 years and have been extremely happy with them. Today they replace a massive section of the waste pipe from our 2nd floor down to the basement. The guys are all very nice, really good at what they do, fast to respond to calls and get the job done. Even nicer is the fact that we often get the same guy coming to our house so he really knows the place and asks about how the past jobs are holding up....I wouldn't hesitate to recommend them.

Hoerner was the only company able come out after the ice storm this Christmas to resolve a furnace that would not reboot after the power outage. Everyone was very helpful.

During the ice storm I found myself with a flooded bathroom, a broken toilet and water dripping into my basement, nothing to do with the storm however.. Even though they were working 16 hour days Hoerner agreed to come and fix the problem. They came and fixed the toilet, snaked the drain and promised to return at my convenience in the new year to fix the problem permanently. Before they left I mentioned a foul smell in my laundry that started just after I had some weeping tile work done on the side of my house. They said they would check it out when they came back. Last week Kyle and David returned to inspect the pipes with a camera and make any necessary repairs. What they discovered was a "laundry list" of plumbing errors. Broken clay pipes clogged with roots, an uncapped drain that was a health hazard, and my laundry room a mess of not to code plumbing and the cause of the odour. Over the next four days they replaced broken pipes, which required digging up most of my basement floor, installed a sump pump in the laundry room, and re-plumbed the entire room to not only bring it to code but also by rerouting some pipes made it a safer and more efficient space. Last but not least, no more foul smell! Both Kyle and David were great, they went above and beyond, moving carpeting and shelving that I couldn't manage, covering everything in plastic to protect the rest of my basement. More than anything it gives me great peace of mind to know that everything is now up to code and safe!
Thanks, Heather

I hired Hoerner Plumbing to do two major plumbing projects in my house. Dillon and Mike were there at every step keeping me informed and up to date on the progress. The work was professional and high quality from start to finish. Thanks.

I had some water come up from the floor drains in our basement. I called Hoerner Heating and Plumbing. The call was put in on a Saturday and I was called back within the hour. The backwater valve was installed in the summer by Hoerner's and I needed to find out if this was part of the problem. Dylan called and told me he would be there in a couple of hours. He was at another job. He called a couple of hours later to say he would be there in a few minutes. I couldn't find the receipt for the work but he remembered the job.
Without going into too much detail, he tested the backwater valve. He recognized that I needed whatever information that he could provide; so he showed me what he was investigating and explained everything to me. The valve was not the issue and further investigation will be done regarding our downspout disconnection. He was very thorough and charged me with the regular call out fee and not any labour.
We have had Hoerner's take care of a dishwasher issue, and replace a toilet. On every occasion their response time was excellent. All the plumbers I have dealt with have been extremely professional and courteous. I wouldn't hesitate to recommend them to family or friends.