New owners have cancelled my service last minute twice and rebook out over a month later. When I have asked to speak with a manager I am told they have my message but are very busy and they do not return calls, For years prior to this the service was exceptional. Clearly the service has deteriorated in a very short time with the new owners.
- Approximate cost of services:
- $1.00
- Company Response
Thank you for taking the time to share your experience. We sincerely apologize for the repeated cancellations and the delays in addressing your boiler maintenance. We understand how frustrating this must have been, especially given the excellent service you’ve come to expect from us over the years. We take your concerns about communication and service quality very seriously. Please know that we’re working hard to improve and ensure that these issues are resolved. We’d appreciate the chance to make things right. Please contact Stephanie at 905-457-4425, and we will prioritize addressing your concerns directly. Thank you for bringing this to our attention and for your patience as we work to regain your trust.