AC unit down on long wkd - only happens to be in the middle of a heatwave. Called and left several messages for support. No response. VM full. Finally got a hold of Grace after long wkd - she sent over tech. Tech advised it probably a leak. Asked if I wanted to investigate where the leaks was at $375 plus tax. I wanted the unit repaired as it’s a Trane which I paid top dollar for. He added the N2 and advised he would be back the next day with parts. I confirmed with Grace as well before paying for the service that Sean would return. No luck! Six days without AC. Suggest not to purchase from a smaller company. They can’t provide the support. Plus the are focused on installs - where the real money is found. Better to do a rental type plan that way you can hold the company accountable.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Amit. It is unfortunate that your unit broke down during the heat wave. After our diagnostic we ordered the part right away. Unfortunately due to the hot weather and the high demand for components the manufacturer did not have the part on hand and it had to be shipped from another provence. We have Recieved comfirmation of the part arrival on Monday and will have that part replaced for you once it arrives. We apologize for the inconvenience and we hope you understand that the part had to be brought in as the supplier was out of stock. If you have any further questions please do not hesitate to contact us.