I bought both air conditioner and heater 7 years ago and had annual service from them and was told everything was in great shape. Last year, 3 days after the service, air conditioner did not work. Came back and said a part had to be changed and it would be $200. I told him that we had the tune up only 3 days ago. They said it was nothing to do with the tune up, take it or leave it. They fixed it ( last September). In June this yer, the air conditioner broke down. I asked another company to check it. They told me the coolant had been leaking from the coil for a long while. Had to change the coil for over $1000. At the same time, they suggested me to change the exhaust piping of the heater because it is too small for a 2 and a half ton heater and there are six elbows, normally should be two to three only. The guy said it was really poorly installed.
- Approximate cost of services:
- $6,000.00
- Company Response
Hi there, we do not have any record pertaining to this work. There also seems to be some misinformation in your comments. You mentioned that the ac was installed 7 years ago but you paid for a replacement part even though the unit would be under warranty. Please free to contact us to verify this installation and maybe we can also help you clarify the issues you may have