Heating Plus Heating & Air Conditioning

First of all we would like to make a correction we did not install an a/c for you it was a furnace that was installed for you. At that time of the installation we started to seal the air leaks in the system using silicone as well aluminum tape, the customer seemed to feel that this was not the proper tape to use and insisted on us using duct tape. After explaining to him that the duct tape would dry off we gave up and used his duct tape to seal the air leaks. We got a call two weeks after the installation because this customer said that the tape used was coming off, when we went out there we also found out that he had placed a screen over the exhaust venting which at the time of the installation I explained to him as I do explain to all the customers that if you put a screen over the exhaust venting ice will form and your furnace will shut down, nevertheless we fixed his problem free of charge. We got a call four weeks later from the same customer telling us that he had arrived back from vacation to find his hot water tank not working, and that hot air was pouring in his basement from a vent that we had supposedly installed for him, when we got there he had told us that he realized that he himself had shut off the hot water tank (we did not install a hot water tank for this customer) and that the air that was coming out of his furnace was in fact coming out of a humidifier connection that was no where near the area that we worked in. We once again fixed these problems free of charge even though we were not the ones to install the hot water tank or the humidifier. At that time he said that he was concerned that the straps holding up the venting were loose, I explained to him that the strapping for the venting system must allow movement in the venting pipe and that strapping it tighter will change the angle of the venting and cause his furnace not to work, within 2 days we received a call from this customer saying that his furnace again was not working we came out to discover that he had strapped the venting tight and that water had collected in the venting system causing the furnace to shut down. We once again corrected the problem at no charge. at that point we were suspecting that this customer has some mental disorder because in all my years in this business I have never seen a customer write on a piece of paper quote "this is the drain line from the furnace" and glue the piece of paper to his cement floor one would assume if you see a plastic drain line running from the furnace five feet to the drain in the middle of the floor that you would assume it must be the drain line from the furnace and you wouldn't need a piece of paper 8 1/2 x 11 clued to your floor to remind you that its a drain line. The next thing is the customer had another 8 1/2 x 11 sheet of paper taped to his wall with an arrow pointing up the paper stated"this is the exhaust pipe from the furnace". Like i stated earlier at that point I suspected some type of mental condition, when he called the last time he called on an evening in which the night time temperature was 14 celius and most people including myself had their furnace shut off for the night. We had explained to him that we would be able to have someone come out there the next morning I do not know where he got the idea of 3 weeks, since we had already been out to his house at no charge several times I can't see how he could think that we would make him wait three weeks. He refused to wait until the next morning and at that point we are the ones who encouraged him (this is not the type of customer that any company would want to deal with) to contact Goodman, we followed up with Goodman and the representative that they sent out , and it was determined that he had a faulty control board and a clogged venting system. Unrelated to the install and unusual
situation being that it was a Goodman furnace, however that it why there is warranties. This customer's problem was covered under warranty for the control board and I will let the readers of homestars at this point draw their own conclusion about this matter.