Hello, we hired Trevor and Hawthorne to renovate our kitchen. He bragged of over 30 years in the business but afterwards we found out that he only took over Hawthorne a couple of years back. Any GOOD work that Hawthorne is known for before that is in no way connected to Trevor as he implies when trying to get your business. We were left high and dry and in the end he tried to blame us. He was deceptive every step of the way and if we had researched Hawthorne in more depth before starting, we NEVER would have gone with them. There was delay after delay on every part of the job from materials to labour. The only thing that was prompt was when Trevor asked for money. A kitchen is not something you change everyday. They made mistakes in measuring, in ordering, in scheduling and just kept extending the time we had to go without a kitchen.
- Approximate cost of services:
- $20,000.00
- What could this company do to improve their services?
- Do not overextend themselves. Do fewer jobs at once. Provide receipts for each payment. Not promise what they cannot deliver.
- Any advice to offer fellow homeowners facing a similar project?
- Always sleep on it. There are plenty of contractors out there. It just may take some time to find a good one but in the end it is worth it.