Greenpark Homes

Corner Brooke Cres
Let me begin by saying our experience up to this point has been disappointing with Green Park.

Let me explain,

We made a very reasonable offer at the sales office and it was not excepted, which I understand is normal and part of the process.
Eventually we did come to an agreement. And where very excited to own a New home.
Later to our surprise, we where informed that Green park was going to put the Princess Margaret homes on our lot! Then forced to move from our lot, to one that was less so desirable.(not impressed)
To later find out that our original lot came available again (we where not informed) and that they sold it to someone else ?!?
Not cool.

Part 2
The décor centre, We really did like the fact we had two appointments at the décor centre as there was a lot of information to digest in two hours.
The first visit we meet a very nice and knowledgeable associate. When it came time to pick flooring we mentioned to her that we had received the upgraded Laminate floor with grooves with our offer. This floor she said was very expensive, and we where not getting that floor but instead the basic floor? We had to make a trip back to the sales office to confirm the floor that we agreed upon. The sale rep was very helpful and confirmed with Metro park that indeed it was the floor with the grooves.
After receiving the correct information, we had made another trip to the decor centre.
On our second visit we were informed that the flooring that we had received with our home is no longer available. No problem, we suggested would rather upgrade to hardwood. We got pricing on the 3’1/4 $17K. And where expecting to pay the difference.

Third visit was a total disaster! Not only was the decor centre not willing to give us the value of our flooring (that is no longer available) but they wanted us to pay $17,000.00 for the upgraded hardwood. We spoke to David at Metro park and he contact them to see what could be down to resolve the situation. Anne Federico then came over and said that there is no way that we will be able to pay the difference for the hardwood, but we could pick any laminate floor on display. She recommended the Providence floor would be close to the original one we had agreed to.
We found a floor that was close, but not exactly the one we wanted. At this point we are all nervous and want to finalize and move forward. The associate comes back with final papers and has a sad look on her face, she continues to tell us we have to pay $3000.00 for the Laminate floor!! My wife and her parents where upset and ask to speak to Anne. Anne comes out and denies and retracts everything she had told all of us. We storm out.
I walked over to talk to David, but he was on his lunch break.I left him my business card and asked him to contact me please.
Anne later calls and says Green park is going to honor her mistake. And we can come sign papers tomorrow.
?My in-laws have a Green park home and speak very highly of the company, hence the reason we bought.
In this case, I am sure if there was a way to get a refund of our deposit(s) and cancel the whole deal it would have been done.This is not possible to my understandings.
I am in sales and would hope this does not happen to any of your clients, as you can tell we are not happy. I hope this is the turning point and that the rest of our transaction will go a lot better.
Sincerely,

Kevin J Schleifer