Great Canadian Van Lines

Untrustworthy...
I recently booked a move from Mississauga, Ontario to Winnipeg, Manitoba. After some online research I decided to go with Great Canadian. They were helpful at the beginning, answering all my questions and giving decent estimates, all thru one of their agents called Rick. On the day of my move I had a truck show up on time to load my stuff. The truck however was not a Great Canadian truck, it was under another company, Victoria moving company if I recall. I didn't mind that they were operating thru subcontractors as long as they were doing what was promised.
My stuff arrived in Winnipeg on time, and as per my request went into storage for a few days (this time under a different company, Riverbend movers).
So far so good, until i call to arrange a drop off then the storage company tells me that i should come asap because some of my stuff has been damaged due to a water pipe break. I drive down there on the same day to find 2 mattresses, a sofa set and two boxes soaked. After a short unsympathetic talk with the people there they tell me to contact Great Canadian and ask what their insurance covers, after two days of unanswered calls and a complete change in attitude, I finally get a reply that they were not responsible for the damage that had occurred, and that I should follow up with Riverbend and see what they have to offer in compensation. Needless to say after 8 weeks and more than $5,000 in damage, I have yet to receive a reply from either companies, I keep emailing and get nothing back..

We moved across provinces and picked this company because they had the most positive testimonials on the net. They didn't disappoint. No issues on loading or unloading. Professional and efficient and followed up after completion of the move. What else would you want from a moving company?! Outstanding service. Do yourself a favor and stop searching, these guys are the one's that you want to use to do any moves anywhere.

After doing much research on moving companies to do our cross country move I decided on Great Canadian Van Lines because of their great overall reviews. From my first contact, Rick Valiant, who provided me with my quote, I already knew they would be the one to use. I got a quick and prompt response even with the upcoming Christmas holiday hours. He replied within the next day and won my business even though I got cheaper quotes elsewhere. After the $200 deposit was paid, dispatch called me within the next business day to setup my move pick up date.

Moving day came and they were delayed due to trailer truck issues, but Wade called me to let me know that they would get to us as soon as possible. They ran only about 1.5 hours late which was no big deal. Wade got to labeling all our items and had no problems with us adding more items after the fact. He wrapped up our king sized mattress and our large bed set which was taken apart in several large pieces. During this time Wade found a $100 bill under our bed and put it aside. Is this not an honest man or what? I was very impressed with this. Had it been any other person I'm sure they would've pocketed the money.

The weigh in for our move came to much heavier than quoted. I guess our few pieces of furniture were much much heavier than I anticipated. (King mattress, king bedset with large drawers attached, and large massage chair.) They emailed me a bill of lading with the final price and estimated time of arrival.

At the time the truck left Toronto I was given a phone call by dispatch to let me know that they would arrive in Calgary in about a week's time. Wade called me the day before arrival to set up a time the next day (on Sunday.) Being on a Sunday was even more of a convenience for me. (Their email stated that working crews didn't work Sundays and holidays.) Extra bonus!!

He and the other mover arrived 5 minutes early. They moved everything into the garage and house in about 1.5 hours. Nothing was missing!!!!! Yay! I've had missing boxes before when we did a move from Vancouver to Calgary and it stressed me right out!! I was very much relieved that everything arrived in good order.

Having Wade be the mover from the arriving end and the receiving end made things much simpler and gave me my piece of mind. My biggest stress was making sure all my boxes arrived. If you're looking for a mover to do a cross country move I highly recommend Great Canadian Van Lines. Thanks Wade (and movers,) Rick, and Mark for a job well done!!

This move was a disaster! The estimate changed 4 times from the original quote to the final invoice - and we never did receive a final breakdown & explanation of the invoice (which we asked for repeatedly). Packers arrived with inadequate supplies - client had to supply boxes. Numerous items arrived damaged or broken. Wrapping and packing was not well done. The truck leaked causing items to be water damaged. Communication with the company was extremely poor. Could not get an accurate delivery date. It took 50 days to finally deliver all the items! Final compensation was inadequate. We will not be using this company for our next move and cannot recommend it to anyone else.

We wree looking for a reliable, honest, reasonably priced moving company who could assist with a bit of packing on the front end. I called many different companies and did alot of research. This was the only company that I found to be responsive and easy to deal with. My contact was a pleasure to talk to, always reassuring and never appeared to be annoyed with my constant questions!!!! He came to the apartment in Vancouver and did an assessment and in the end, was true to his word!!! The cost was exactly what we discussed with no hidden costs and I cannot tell you how much I appreciate the honesty!! As well, the movers were absolutely fabulous. Very professional and hard working. Thanks so much to the folks at Great Canadian Van Line

moved from Ontario to British Columbia. Pickup/some packing was handled professionally and on time. Delivery was as scheduled and again was handled professionally. My stained glass transom window ended up with 2 extra cracks (already had 2) but I did not realize it until I unpacked it. I was successful in finding a qualified repair person in Parksville and looked after it.

We were moving from Ottawa to Vancouver and looking for a reputable company to move us. Researching such companies lead to one conclusion, most of them are "shady" at best and one stood out. I emailed a few and got 3 responses, rest did not event respond. Great Canadian sales rep Laurie set the bar VERY high from the first email with her professional and personable tone. EVERY time I had a question ( i had a lot), she responded quickly and accurately. On move day, Wade (our cross country driver) was a true pro and so was his helper and he took great care in handling each item. delivery to our home in vancouver was no exception with Wade and another helper. The service was red carpet style form start to end. I suspect anyone leaving this company a bad review simply is an unhappy person in general and/or failed at some point to effectively work with GCVL in the process because after 18 years in customer service I can attest they are a SOLID company that will efficiently facilitate your move. Sure, they may not be perfect but pretty damn close - I high recommend them.