This move was a disaster! The estimate changed 4 times from the original quote to the final invoice - and we never did receive a final breakdown & explanation of the invoice (which we asked for repeatedly). Packers arrived with inadequate supplies - client had to supply boxes. Numerous items arrived damaged or broken. Wrapping and packing was not well done. The truck leaked causing items to be water damaged. Communication with the company was extremely poor. Could not get an accurate delivery date. It took 50 days to finally deliver all the items! Final compensation was inadequate. We will not be using this company for our next move and cannot recommend it to anyone else.
- Approximate cost of services:
- $8,224.00
- What could this company do to improve their services?
- Prepare accurate estimates that do not continually change. Communicate with clients. Hire their own movers and packers or engage responsible ones.
- Any advice to offer fellow homeowners facing a similar project?
- Find a different moving company!
- Company Response
Hi Ronald,
I spoke with your sales person regarding your estimate. You were given an estimate based on what you advised her you were shipping and the reason for the estimate changing was she then came out to do an in home estimate.
At time of delivery you were given a copy of your bill and we also did email you another copy which does have a breakdown of all charges.
The packers did use a few boxes which you had purchased but we reimbursed you for the cost of these boxes.
There was a leak and anything that you noted to GCVL regarding damages you were fully compensated for and you have received the cheque and cashed it.
It was unfortunate that your driver had three boxes that he had to deliver at a later date. The rest of your shipment arrived on time based on your contract and $200.00 was given to you in your settlement for the three boxes being delayed.
Thank you,
GCVL Customer Service