Great Canadian Van Lines

Great Canadian Van Lines moved my stuff from Vancouver to Winnipeg.

They were fine in person: Polite, clean, careful.

However, they were 3 days late coming in. They told me they'd show up between the 1st and 7th of September but didn't show up until the 10th. This was extremely aggravating because they gave me no notice they were going to be late and it took tonnes of work to try to get someone on the phone to tell me what was going on with my stuff. When I finally did, they told me they'd only be a day late, and then on the day I got a call telling me that it would an extra two days.

I had to stay on a friends couch (since I had no bed) while I waited. I would have got a hotel, but I couldn't get a hold of anyone to find out if that would have been covered. When I asked them for a reimbursement for my trouble they tried to charge me extra for carrying my stuff up 3 floors (which I had already made clear when we worked out the cost).

After a lot of awkward haggling with the driver I had 10% taken off my total bill (which was less than what hotels would have cost me).

Would I use them again? Maybe... the price was right from the start. I would need assurances that my items would arrive on time with better reimbursement if not.