Gib San Pool & Hot Tub Centre

Landscape Contractors & Designers
Toronto ON M8Z 5G4
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HomeStars
Landscape Contractors & Designers
Gib San Pool & Hot Tub Centre
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74%

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Reviews by rating (past 12 months)

Reviews for Gib San Pool & Hot Tub Centre

Average customer rating:
7.9 10 (38 reviews)

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M&M Jaycock in Etobicoke
M&M Jaycock in Etobicoke
2 reviews ETOBICOKE, ON
10/10

Purchase of Hot Tub

We recently purchased a hot tub from Gib-San Pool & Hot Tube Centre in Etobicoke and are absolutely THRILLED with the entire experience!

Jeff, the Sales Manager, was phenomenal to work with - starting with the inquiry stage (when we walked in) through the entire purchase, install and more! Jeff was available to my husband and I at any time - even on a day off if needed - and followed up frequently throughout the entire process!

The installation team led by Brian, Joe and Alex, were also fantastic! They had to do some maneuvering to get the hot tub into our postage stamp sized backyard (moving the top up an incline to our backyard, removing fencing and then returning it) and did so with professionalism and humour!

Without hesitation, we highly recommend the ENTIRE team at Gib-San and will be sure to INSIST that any friends and family in the market for a hot tub work with Gib-San exclusively!

Thank you,
M & M Jaycock

Approximate cost of services:
$8,000.00
Any advice to offer fellow homeowners facing a similar project?
Work with Gib-San EXCLUSIVELY!
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Company Response

Thank you so much for the great review! We appreciate your business very much!

Regards, Ed Gibbs

Allan in Etobicoke
Allan in Etobicoke
1 review Etobicoke, ON
10/10

Pool Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We hired Gib-San for the instillation of a new pool in 2011 and have been very happy with the outcome of the project. Mario was a terrific project manager and had terrific communication skills both when he was on site and off. We are now enjoying the finished product and using the Gib-San service team for on going management of the pool.

Approximate cost of services:
$0.00
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Company Response

Allan it was a pleasure building your pool and we hope you enjoy it for many years to come. We like to think of the instillation process as the beginning of a long term relationship with you as a client. Any questions or concerns please don't hesitate to contact our service team or even Mario for that matter. Thank you for the feedback, its always a good thing to see where our strengths and weaknesses lay with each project so we can focus on getting better at being better!

Erin in Etobicoke
Erin in Etobicoke
2 reviews Etobicoke, ON
10/10

Pool Service

They offer excellent service and staff are very helpful. My pool had an extreme algae problem which they were able to solve for me without spending a fortune on pool chemicals.

Approximate cost of services:
$0.00
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Company Response

Erin it is always a pleasure reading the feedback our customers provide, we are happy to have helped in a timely and cost affective way. Managing your pools shouldn't be a stressful process so we are happy to have helped. Any issues you have in the future don't hesitate to come see us! Have a fantastic summer in the pool and we will hopefully see you again soon in the retail store!

K. H.
K. H.
3 reviews ETOBICOKE, ON
10/10

spa supplies

For the last 2 years I have been using Gib-San pool & Hot Tub for all my spa needs, I am always greeted with a friendly face, and the customer service people are very knowledgeable, this would be the place for my next spa, and I would recommend Gib-San to anyone looking for a Hot Tub or even a new BBQ. great selection.

Approximate cost of services:
$15.00
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Company Response

Mike thank you for making us your company of choice in helping manage your spa. Managing your pool or spa should never be a stressful experience, and so with that in mind we've made sure our staff are a trained and education group of talent. We look forward to your next visit to the store and we thanks again for helping spread the word about the store!

jeff singh in Etobicoke
jeff singh in Etobicoke
4 reviews Etobicoke, ON
10/10

New Heater and HVAC work for Indoor Pool

We purchased a house with a large indoor pool that needed most of the equipment serviced. Although Gibsan doesn't work on Dry-a-tron units, they were able to take care of all our pool needs. They quotes we got from Jason and the crew were fair, the responses to phone calls and emails was always immediate and to the point. The work that was done was clean and professional as were the workers. A few deficiencies in the work or small things that should have been done differently were dealt with immediately and at no extra costs even though it meant repeat visits to the property. Rarely have I been as impressed with the professionalism, service and meticulous work of a company as I was with Gib-San pools. They may not be the cheapest, but are fair and for the money I got far better service and work than I expected. I won't look elsewhere when it comes time to do more work on the pool.

Approximate cost of services:
$1,500,000.00
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Company Response

Jeff, Thank you for sharing your experience with the online community! We appreciate the business of great clients like you and take great pride in the level of service we deliver as a premium pool company. Unfortunately the phrase, “you get what you pay for” is all too true in this industry and it’s important we always be looking at the long term solutions, as the short term can and will often cost you more. We hope you enjoy the many years to come in your beautiful home and most importantly the pool! Call us should you require any assistance what so ever!

Mike Harrison
Mike Harrison
3 reviews Mississauga, ON
10/10

Installation of pool and purhase of pool chemicals

Gibsan installed our pool about 8 years ago we have nothing but great experiences with the staff and the owners. Any issue has been dealt with.
The design fits my yard like a glove!

Purchasing POOL and SPA CHEMICALS you should go there!!!!

Approximate cost of services:
$30,000.00
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Company Response

Mike it was pleasure building your pool 8 years ago and it has been an honor to service you every year since. It is our goal as a company to build long term relationships with the clients we build for and you are the perfect example of that. Thank you for the feedback and we look forward to seeing you in the retail store again soon!

Philip & Nada in Toronto
Philip & Nada in Toronto
3 reviews ETOBICOKE, ON
10/10

Pool Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Gib-San Pools is currently constructing a vinyl lined pool in our backyard and we just wanted to take the time to express how pleased we are with the service we’ve been provided. We are very happy with Anthony, the project manager. In terms of customer service, we are overwhelming pleased with his performance on the job. His line of communication is excellent as he always gets back to us promptly whenever we have questions or concerns. The pool is almost complete and Anthony has coordinated the build like a conductor of an orchestra. Gib-San truly does have excellent employees on staff! At this point, we are relieved with our decision to have chosen Gib-San as our pool builder and can’t wait to be in our pool this summer!

Approximate cost of services:
$0.00
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Company Response

Thank you for sharing your feedback with the Homestars community, we appreciate the value of word of mouth advertising and know that our clients are our best ambassadors. Being one of the oldest pool builders in the country we take exceptional pride in our mission of always be getting better at being better. The building process has many elements which are intricate in nature so the project execution could be perfectly described as a conductor orchestrating a performance! Every pool follows the same process; every pool is built exactly like the last and exactly like the next. It’s the Gib-San promise!
We are excited to see the project coming to completion and look forward to the many years of service ahead!

Amanda
Amanda
3 reviews Toronto, ON
10/10

Design and build pool

After interviewing many different pool companies, we chose Gib-San to design and build our pool based on how professional and friendly Mr. Ed Gibbs and Mr. Evan Baard were in their initial meeting with us and their excellent reputation!

We couldn't have been happier with our choice!

Throughout the entire process Evan Baard was very personable, helpful and patient and we never felt rushed or stressed in any decision that had to be made. Evan and his team delivered on time and thanks to their vision, we now have a backyard oasis!!

Thanks!!!

Mike and Amanda

Approximate cost of services:
$50,000.00
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Company Response

Hi Mike and Amanda,

Thank you for the Homestars review! Working with you both was a great experience and we had a lot fun designing your very unique space. You were open minded to our ideas and prompt to turn around decisions that helped us succeed. We am just as happy with the final result and proud to have be involved in the project. We wish you and your family the best, and hope you enjoy your backyard oasis for many years to come!

Your truly,
Evan Baard
Sales and Design Consultant

Tarryn Ragazzo in North york
Tarryn Ragazzo in North york
1 review North York, ON
10/10

Service Department

I have deal with the service department at Gibsan pools and the experience was excellent. The technician came out the same day and was very knowledgeable and had my tub up and running within an hour.

Approximate cost of services:
$150.00
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Company Response

Tarryn, We are happy to hear you were satisfied with our service team, we hope you've been enjoying your tub this spring! Keep us in mind for all your service need in the future and be sure to come see us at the store we have lots going on this summer.

Wendy in Naples
Wendy in Naples
1 review NAPLES, FL
10/10

Store Visit

I recently had the opportunity to visit the new location. I was impressed. The store is set up very customer friendly, the show room was exceptional and the staff , especially Molly was fantastic!!
Much success

Approximate cost of services:
$0.00
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Company Response

Glad you like the new store, we look forward to seeing you on your next visit.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gib San Pool & Hot Tub Centre

One source – from design to landscaping – Gib-San can build you a pool and backyard resort from concept to pool and landscape installation. A Gib-San plan considers the surrounding environment – ensuring the pool and landscaping work seamlessly together. We take the weight of the project off your shoulders, ...
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