Furnishings 2 Day

We had very good experience shopping here. We were helped to make choose right furniture within our budget. Ashu is very polite and knowledgeable sales person. We will come back here for future projects.

We had great experience with company. The customer service is very helpful and quick. Amazing selection of Italian furniture.
The sales rep Harish is very knowledgeable about the products they sell.

We ordered furniture for our new home 10 weeks before our move in day and we are still waiting for the right pieces. They don’t care and offer no help. Of course they have our money so what’s the rush? Absolutely dismal service once you pay the bill.

Despite a very pleasant and helpful sales advisor on the floor, when I had to cancel my order after 3 days (due to my personal reasons), the manager was not ready but charged me 25% of my order, plus I went home with no money, since the main office was not ready to reimburse my debit card (the way i paid in full initially for my order). I am waiting to see back my 75% of money (mailed check). Very negative experience. On a side note, I went to a next-door store and got the same order for 30 % less. Please, do your homework before leaving your hard earned money to that store!

Dr. C

Beautiful, high-end furniture from Italy. Knowledgeable staff, Excellent customer service. I feel very comfortable with them helping me pick out my decor. Best store of Modern contemporary furniture. Huge selection of Italian furniture.

We bought a leather sofa and love seat. Salesperson explained in details about leather. From choosing hides, dying, and finishing process and why it is important to buy a leather which breathes most.Thanks Vick to help us make right decision. Furniture was delivered in time.
They have huge selection of fine leather.

This is my worst experience as a customer ever. I purchased a $3500 Natuzzi sofa from Furnishings 2day in February. After a 3 month wait I got it in May and that was when the nightmare started. The delivery guys they contracted were terrible. They did not care about the sofa at all. Inside the truck the sofa was only partially covered and the way they were handling it was just unprofessional. There were multiple cuts on the leather and I called immediately to the sales person/director (initial A) who promised to provide service to us even after purchase. When he picked up the phone he was annoyed and asked me to call the store directly. All the verbal commitments were long gone after the commission.
For the following few months I had to make phone calls and email to the store many many many many times to get help. They would never make any initiative to get back to me. When the receptionist (initial S) was away no one else at the store would even try to help me. They said they had been waiting for the technician to return their calls. I felt helpless and I expected a much better experience after spending $3500. I told the company I needed service and otherwise I demanded a full refund. The receptionist gave me the phone number of the technician and asked me to call instead. I called this guy 17 times and I got an appointment.
When this technician showed up he was polite and professional. There was still residual defects after his repair but he said after the glue was gone all defects should disappear. Unfortunately the defects were still very noticeable the following day. I called the company to complain and the other receptionist (initial K) became very defensive. Instead of finding a solution she blamed on my mind playing trick. Calling them back and forth is very time and energy consuming and I am not crazy to call if there were nothing to be mentioned.
I emailed Natuzzi directly to voice my concerns and complaints. After a month or two they sent another technician. This technician presented himself as a professional. He brought so much tools along and he was careful with what he was doing. The first technician took 10 minutes max and his tools in comparison were a joke. The second technician spent almost 90 minutes and it was stunning to see how he used all the tools to make the repairs work. According to Furnishings 2day the first technician works for Natuzzi but I honestly do not understand why there would be so much deviation at the repair they offered.
After 5 months of suffering my problem is considered fixed. Lots of furniture stores do offer good quality products and I need good after sale service. I hope no one will ever have to go through the experience I had gone through with Furnishings 2day.

A big thank you to Kamal and Sharman fo their great patience and wonderful customer service. I recently purchased a marble dining table from them after some comparisons. However, my dear husband did not like the style. I was worried that they might give me a hard time exchanging it. However, they were quite patient and understanding. They talked to us and found out why my husband did not like it and happily exchanged it for us. It is such a pleasant experience. I love my new dining table.