couch.....at first satified....warranty service no happy
I ordered a couch from forgali, they were extremely helpful on helping us with the design to choose, colour pattern, they spent along time with us. The couch was delivered a week late but they made it up to us and had it delivered for free. very happy. they are not the manufacturer so it was not in their control. The manufacturer forgot to add 2 pillows I called Cathy at forgali and the owner called me back and he ordered the 2 pillows right away for
me. all in all my experience with them was very good. they did not
hesitate to help me. I would shop again.
WARRANTY SERVICE:
I called in saying my cushions were loosing their umph! They told me I had to deal with the company who made the couch..I had to send pictures and email back and forth play games ..they would not help me with dealing with the company. A rep should have come out and looked at my cushions and dealt with the problem beacause that is why I paid for warranty, I wanted my cushions redone as well (which the sales lady told me is included with the purchase of the couch)When I asked for them to be done she denied saying it. I had to go to an Upholstery shop(which I reviewed) and pay another 500$ for that . I cannot stand when companies do not stand behind their product or customers.
- Approximate cost of services:
- $2,600.00
- Company Response
Thank you Graham,
Unfortunately, as you said the manufacturer is not in our control.
We deal with great companies who do their best to meet deadlines.
To get quality sometimes takes a little more time, But always worth the wait.