Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Clera Windows + Doors  >  Clera Windows Have a Good Product
Jonathan Steele from East York
Jonathan Steele from East York
5 reviews Toronto, ON
7/10

Clera Windows Have a Good Product

The windows themselves are well built and quality material. We had some issues with getting repairs done under the warranty in a timely manner but nothing major. When we did manage to get things fixed the final job looked good and the gentlemen that made the fixes were professional and did a great job.

Approximate cost of services:
$17,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

It's great to read your feedback, Jonathan. Thank you very much for the beautiful review!

Previous versions of this review:

Jonathan Steele from East York
Jonathan Steele from East York
5 reviews Toronto, ON
2/10

Clear Windows Should Not Be Trusted

The price was good and the sales person, Roddy, was convincing. The problems started after we signed the contract of course. First, the manufacturing DELAYED by 6-weeks and of course they just made excuse after excuse (in total it took a few months to finish). Secondly, booking installation was difficult. Then after the first winter one of the larger windows LEAKED immediately. Clera quickly sent someone to repair it but they did so by caulking the channel around the outside of the window. I later learned from an aluminum siding installer that this was the INCORRECT approach, that channel is meant to be left open so water can naturally flow around the window. Finally, one of our bedroom windows was POORLY installed and will not close properly after it is opened. We have called several times BOTH the local representative and the head office. I was able to reach an actual person ONLY once, they said I would be contacted by the repair team and that never happened. Now they do not pick up their phone and nobody is coming to fix it. They are a very DISRESPECTFUL service organization and CANNOT be trusted with something as important as your home's windows.

Approximate cost of services:
$17,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?