I had all the windows in my home upgraded and installed by Clera in the spring of 2018 (triple glazed casements). I recently had Clera repair seven broken/damaged cranks (thanks to a tenant who rented for two years and who tried to force open the windows without first disengaging the lock latch) and also repair a window that was coming away from the frame (two separate visits approximately two months apart). I cannot say enough about Rita, Clera's Service Manager. Despite the ongoing pandemic and having installers off on medical leave, in quarantine or fully booked, Rita came through for me both times in finding available installers to come and fix my issues in a timely and efficient manner. Rita is wonderful to talk to and kept me in the loop. I also have to give kudos to Andrey who not only fixed my window, but who also answered several questions l had about window caulking and gave me some great tips. He was extremely personable and had traveled well outside his usual service area in order to fix my window.
- Approximate cost of services:
- $500.00
- Company Response
Dear Karen-Anne,
Andrey and I would like to thank you for this wonderful review and for your 10-stars!. At Clera, we do our very best to accommodate all of our customers as quick as we can during these difficult times that we are all experiencing, and we are very pleased you recognize our hard efforts. It great to read that you are happy with the service that Andrey and I provided you with and that Andrey answered all your questions. It was a pleasure to assist you with your window issue, and should you need our assistance again in the future please remember that we are just a phone call away.
Best wishes!
Stay well and safe!
Rita