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Fireplace Concepts Inc

Fireplaces
Toronto ON M5R 1K5
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HomeStars  >  Fireplaces in Toronto  >  Fireplace Concepts Inc  >  Horrible company to work with
Private User
Private User
Private User reviews Toronto, ON
0/10

Horrible company to work with

The owner of this company is arrogant, rude and completely unreliable.
He sent incapable staff to do an installation; causing more damage and delay to my project than help. Did not offer any apologies or compensation for damages explicitly caught on video.
Customer service was absolutely deplorable . When Approached in regards to missed timelines , damage to the home and overall inefficiencies- he was completely unprofessional and began berating his customer.
He had a problem for every solution and an excuse for every mistake he made from minor to major. Would NOT recommend going down this rocky road, especially for large purchases. 15k for nothing but headaches.

Approximate cost of services:
$14,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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