Fernbrook Homes

I purchased a house from them in Sharon Village and had nothing but the worst experience of my life and an absolute nightmare!!!
Since day one everything was terrible.
I asked their sales person to send me a copy of the contract and price list of the houses in advanced and he refused and asked to go to the office and he would give me the price lists.
When I went over, he pretended that he was in rush and got me sign all the papers in less than 5 minutes and refused to give me the price list for “confidentially reasons”!
Price was extremely high and unreasonable and they were just taking advance of late 2016 and early 2017 market.
Few months later their décor center contacted me and asked me to book an appointment without giving me any information on why I am going there.
When I went there a very rude girl called Diana was there waiting for me and showed me the worst possible attitude that she could and was forcing me to choose the décor stuff right away!
When I was asking for the quality or price, all I was getting was attitude.
I got frustrated and spoke to her manager and rescheduled my meeting for two weeks later and went there on Saturday before my appointment to preview the material and selected some, but nobody explained to me that many of those materials were not my options and I just had a very limited options between the worst and lowest quality material and for anything else I had to pay extra.
You can imagine how frustrating it is, when you have paid them 150 k above market value and you selections are the worst possible materials.
Anyway in my second décor visit I had been forced to select some stuff and sign some papers, I tried to put some comments on papers about my assumptions but Diana tore off the paper and forced me to sign another copy without any comments on it and charged me around 12k for those awful upgrades.
As I had purchased all my appliances in advanced, I sent them the exact dimensions and asked them to consider it when they build the cabinets and counter tops.
Then closing came and they charged me around 17 k in adjustments above what their price was which I never understood why I was paying so much to them for such a garbage house.
In closing I contacted their lawyers and asked about the adjustments and other stuff and they just sent a very official legal answer that they would not do anything and they didn’t care about my concerns.
Since I have moved in, I have noticed that almost on everything they have the worst possible material that they could including water taps, faucets, lightings and anything that you can imagine.
I have used the washroom for less than 6 months and all sealing material in washrooms has already been gone.
Their hardwood is scratched in many places, their lawn was damaged just in less than 2 weeks and their grading was terrible, all the downspouts were pouring water right to the foundation of the house.

And 8 months after living in the house I noticed there was mould in the ceiling and all over windows in my master bedroom and when I reported it to them, instead of fixing it, they asked me to contact the Air conditioning Company!!!

And their AC Company was even worse than themselves and refused to come on site.

As a result I reported this to Tarion and my BRAND NEW house turned to a construction zone for more than 5 months!
I brought in different contactors and all of them were just shaking heads on the poor quality of work in the house.

To save the cost; their insulation contractor had used less insulation material that they should have used and this had caused a very terrible condensation in the attic which had damaged all the ceiling of my master bedroom and had created very dangerous moulds there!
And the most ridiculous thing was they were trying to finger point this at me that a home owner should go to his attic once a week and check if everything is good!!!!
I never had to do this in my 60 years old Bungalow before this house.
I wish there was some minus scores in this website and I could score them -10 as they are really terrible
and their customer service is the worst possible service that you can expect.
And after one year all my bathroom faucets are rusted, my hardwoods are scratched, my lawn has been damaged, my attic had condensation problem all over, and …

Prevent buying a house with them except if you want to have few years of nightmare