Worst service ever., We purchased a brand new home located in Alton Village Burlington and when we contacted the builder and informed them of crack throughout the basement floor they brushed it off and said it was normal. Fought with the builder to come onsite again the following yr as the cracks were getting worse and worse, again builder siad this is normal and no need to worry about it. Third yr of contctacting the builder and requested them to come onsite to see the cracks are getting worse, builder came onsite took some pictures and told us that we have a big issue... asked how long we have been in the house.. we stated 3 yrs and they then said we only cover up to 2 yrs. The builder knows there is a problem and they will not fix it, and have not returned any of our calls. the cost to get this fixed if i got it done myself would be 30k +..
If anyone considers buying a home in alton village pls dont.. come and see the cracks in my house and see what your paying for.. A+ service , not likely. I have lots of pictures if anyone is intrested.
I also got an engineer to come onsite to see what the problem is , and they said the builder didnt build to code, someting is very wrong with the way they packed the floor before they poured the cement.
- Approximate cost of services:
- $630,000.00
- What could this company do to improve their services?
- own up to there problems and fix the issue at hand, these homes are expansive as is and the owner should not have to pay out of pocket expenses to fix something that is a builder fault.
- Any advice to offer fellow homeowners facing a similar project?
- call homes on homes