We purchased a Samsung washer and dryer from Faulkner's recently. The washer, unfortunately, was DOA (water leaking out the front door of the washer). We had to go through Samsung's bureaucratic process to get a technician out, to us demanding a replacement given how long it was taking.
Unfortunately Faulkner's hands were tied mainly because of Samsung's asinine policies around returns. The Faulkner's team stuck with us through the process. Samsung authorized the return, but said it would take 2 to 4 weeks to process, and that was already on top of the two weeks wasted due to the repair folks sent by Samsung (not Faulkner).
Faulkner's helped us through each step going to bat for us with their Samsung rep to get the okay to get it returned sooner than the 2 to 4 weeks Samsung was saying.
The sales process was great - the team were accommodating and setup the units correctly. They were professional and a joy to deal with.
I would totally recommend Faulkner's!
- Approximate cost of services:
- $1,699.00