Express Rooter Plumbing

In the midst of this deep freeze the crew from ExpressRooter started and finished the job on time. Superb customer service with exceptional job safety and cleanliness. From estimate to job completion in less than 10 days!

I got lucky the day after the coldest night of the year (Jan 13/14). Jeremy was a available to come to diagnose a possible split pipe caused by freezing. And he arrived as promised within half an hour of my phoning!! Fantastic! He was very pleasant, offered to remove his boots and knew what he was doing. It was not in fact a plumbing problem so he couldn't help. But... he didn't produce a flashlight when he went to the basement and I was charged $125 for a diagnosis which gave me a bit of sticker shock as they have a padlock in their name (one of the reasons I chose them).

I needed my clay sewer line and cast iron stack replaced in my 100-year old house after I noticed water in the basement. I contacted ExpressRooter since they had just completed work on my brother's basement.
Martin inspected my problem, and gave me a very thorough explanation of the work that needed to be done and potential repair expense. I agreed to the work, and he had a crew come to the house the next day to replace the cast iron stack with ABS pipe. Upon inspection of the sewer line with the video snake, Martin showed me that my clay sewer line was completely clogged with tree roots and cracked in some places. So I agreed to have the entire line replaced. Martin had a crew come the following day to replace my sewer line, which involved the crew digging out the old line by hand on their knees and replacing it with new PVC pipe. I have a crawl space with 3 feet of headroom and less in some places. They also manually dug 2 holes in my front yard to access the sewer line.
The crew arrived on time each day, completed the work much faster than I anticipated, and thoroughly cleaned all work areas after each job. You cannot tell that any work was done in the front yard other than the new cleanouts. Martin came at the end of the day to show and explain to me everything that was done.
I was extremely impressed by the work. I will have to admit I was shocked at the final bill. But I realized the work was not a simple job given the logistics of the sewer line in my old house. I did receive a $2000 rebate from the City of Toronto making the final bill $14,000.
I would highly recommend ExpressRooter to anyone who requires plumbing work.

I needed a new shut off valve installed right away, and Express Rooter delivered! They arrived within 1hr. of my call and fixed the problem right away for a reasonable price. I would definitely recommend these guys!

With less than one hour before 25 guests arrived for a birthday celebration we had water/sewage backing up through our drain in the basement electical room. After calling several (so called 24 hour emergency services) we called ExpressRooter and they guaranteed a service call that evening. Martin arrived 2 hours later during the dinner. He was discreet and extremely professional and had the problem solved in a very short time, with the promise of a follow up call to do a more thorough job in a few days. We were impressed with ExpressRooter as a company and especially the quality of the consultant that came to the house.

The crew from Express Rooter were amazing. Not only did they get the job done in less time than was quoted, there was a minimal amount of disruption to my landscaped front garden. They even replanted one of my ornamental bushes that had been removed during the digging process. I would highly recommend them over the competition!

Our thanks and recommendation to Express Rooter Plumbers for the method that master plumber Martin uses with all his staff and professionally qualified plumbers. On the job, they first of all determine the cause of the problem. (It seemed to me that our bathtub was leaking although I couldn’t demonstrate where it was leaking.) Martin, however, said that they always start with the basics. They investigated the problem and found out how the water was getting behind the wall. It turned out to be only a minor problem after all. Water was leaking down the shower wall behind the fixtures which had never been secured to the tiled wall. Martin confirmed this by getting a view of water running down behind the wall, which was not easy to do in our location.
Express Rooter discovered the cause of the problem then recommended their solution. We are now very happy we called Express Rooter Plumbers. We respect Martin and his staff for their professional courtesy and competence. We appredicated having them in our home.
Many thanks,
Ralph and Marcia

I had basement wall and carpet of my basement office wet for two days not knowing if it is due to waterproofing problem or drain related issue. Martin (Master Plumber) was at my door shortly after call was placed to the office, and within couple of minutes of his investigation he was able to get to the bottom of the problem. He then took his time to explain that primer line from the laundry faucet that runs to the floor drain is cracked and every time faucet is turned on, small volume of water is leaking out within the wall. Problem was quickly rectified at a very reasonable price. I would recommend this company without a hesitation.

We had a Martin and Adam come in to help out with a rough in for a 3 piece bathroom and a laundry room in the basement. I broke up the concrete and dug the trench to save some $$ on the manual labour side of things. Martin worked with me to accomodate my schedule on fairly short notice. The work was completed on time as scheduled. They were very professional, answering my questions and explaining why they were doing things the way they did. They understood the importance of doing the work to code while taking into the account the design elements of the job. Both he and Adam were a pleasure to deal with and I have already referred them to neighbours. I will call them again if I have plumbing issues in the future. They are very knowledgeable people who are up front and honest.