Express Rooter Plumbing

It was a long holiday weekend, I had what seemd to be a slow pipe leak and called my regular plumbing company who said to hold off as it didn't appear to be an emergency. Next day the pipe leak became a water flow; my regular plumber did not pick up on the emergency number. Express Rooter came within 45 minutes or less, replaced the part, and did not charge emergency/weekend rates. Also endorsed by Mike Holmes. I'm switching to Express Rooter for all plumbing needs. Superb, timely, quality service.

We are renovating a 100 year old house to add a second bathroom and a basement apartment. As we looked at the state of the drains we decided to replace all of the plumbing in the house as well as the drain connection outside. We wanted to make sure the work was done roperly so we have no problems in the future.
ExpressRooter is a fantastic company to work with. They finished the work promptly. The quality of work was fantastic. Adam even helped me layout the basement bathroom. This company is the definition of professionalism and quality workmanship

Just like previous reviewers, we had dirty water coming up through our basement floor when we ran the sink/flushed a toilet/or ran the washing machine. We called Express Rooter around 7:30pm and spoke with the call centre. We were told we would get a call from the tech within the hour to discuss the problem and we did. Jay called back on time - and within 40 minutes he was at our front door. Jay arrived and got to work. He stuck a camera snake down the basement pipe and identified the clog. He was able to help fix the problem in the present, and offer suggestions for the future. Great customer service, honest, and quick - honestly, it's easily the friendliest and most helpful service we've had during our home renovation process...much appreciated in a stressful moment!

I called ExpressRooter Plumbing to deal with a leaky pipe(solder joint) . Rob was in and out in no time at all. He took the time to explain the problem, what caused it, and how he would fix it. He gave me a quote up front and was done in no time at all.

No mess, no mistakes, no frustration. just fast & efficient work.

He was also very polite and friendly and let me ask him some general plumbing type questions about some things that were bothering me about my new homet. He gave me honest answers and even gave me some tips on doing some of the work myself.

Overall, a Very satisfied customer

We were having dirty water coming up through our basement tub drain every time we flushed a toilet. So at 8PM at night we called Express Rooter and they had a guy to our house in 45 Mins. Jay Gibson, the Technician showed up and quickly took off our toilet and stuck a camera snake down our pipe and saw that there was a blockage 40 feet down our pipe which was causing dirty water to backup into our tub. We decided we wanted to replace that pipe with new PVC pipe (our house is 100 years old). They had a guy show up the next morning at 10am and dig down 3 feet in our furnace room to replace the old pipe. They then found that the pipe was in really bad shape and needed we needed to replace a lot more of the pipe then expected. The pipe was clogged a lot more then the camera was able to see. This was on New Years eve day. They then had 2 guys come in on Jan. 2nd at 8 am to dig a 9 foot hole under our porch without doing anything to our porch in -15 degree weather and replace about 5-7 feet of pipe. This job was finished by 4 PM that day. Pipe replaced, both holes inside and out filled back in and our furnace room floored filled back in with concrete. All done the same day in -15 degrees! Jay Gibson was the technician that was overseeing the whole thing and he was really helpful and gave us endless info. about all this stuff. He walked me through everything showing me the screen from the camera as he did it. This is our first house so he was really helpful. The whole thing costed $4200. He didn't try and swindel us into anything. He was just honest with things. Hes our plumber from now on! Great company, great workers.

I called late in the evening and gave my name and number for a call back. I received a call the next morning, saying that someone would be there by 11am. When the representative arrived, I told him of the problem. He said he could use the camera to have a better look. I was charged for him to put the camera down the drain. He advised me that the drain needed to be replaced, and that it would cost approx $4000.00. This was my first experience with a plumber wasn't sure what to expect. It was very pricey for 15mins, considering that nothing was really done and that I was told that estimates are free.

I live in an old house in mid-town, and recently my main drain line became blocked. After reading the reviews here I decided to call ExpressRooter. They were very professional on the phone and "Bob" arrived within three hours to do a video inspection which revealed the line itself was fine but the main trap was blocked which we later discovered was due to infiltration of city tree roots. The work to dig down 7 feet and replace the trap and install new access vents started at 9 AM the next day. Bob returned once the hole was dug to verify the drain pipe was in good shape on both sides of the blocked trap. Finishing the job took the rest of the day. Everything about this otherwise stressful experience - the initial phone call, Bob's demeanor, the very hard working and pleasant work crew was positive. I'll be using this company in future whenever I need plumbing services.

On Sunday our main water valve inside the house started leaking. So we turned it off and called Express Roooter. We looked on Homestars and decided to call after we called other companies that wouldn't perform the repair because the City had to be involved to turn off the water to the house. Vlad was sent from Express Rooter the next day, and he assessed the situation and explained what had to be done. He told us the cost and then gave me the number to call for the city to shut off the water. He completed the job in less than one hour. The longest part of the whole affair was waiting for the city to come back and turn on the water so he could test the new valve. Everything was cleaned up and Vlad was on his way. We had a new valve and we could use our water in the house again. Thanks so much Vlad. You will be the first we call if we have another problem.

Everything about them was professional. They were polite and courteous. They called to confirm times and give more exact times to when their staff would arrive. Staff arrived early and were educational and helpful. I really got the sense they were looking at for me. They were flexible in pricing and the proposed work. They arrived on time, they worked really hard and went over and beyond what they promised. I'm very happy and would recommend them.