Expert Electric Ltd.

I needed an electrician to hook up a power inverter and battery for a battery back up system for my sump pump at my home. The sump pump is located on the exterior, in a sump well and not inside the house in the basement, as most sump systems are. We had a power outage for about 10 hours in Nov/23, where it also rained heavily. As a result, the basement flooded because there was no power to the sump pump.

I put out a request through Homestars and Expert was one of the companies that responded to my request. I spoke with Caleb initially, and explained that I needed. He wasn't completely sure that they would be able to do the job, but said he would send his most experienced guy, Mike out to do a free estimate.

Mike came out at the scheduled time and seemed very knowledgeable. After explaining what I needed done, he wrote up an estimate for me and gave me some suggestions about what I needed to purchase. I bought the inverter, which was specifically designed to be a UPS for the sump and a 200W LiFePO4 battery, which matched the specs that the inverter required.

I called back the head office to book the appointment and spoke with the owner Scott. As it turns out, Scott was very knowledgeable about sump pump systems and knew exactly what my predicament was and my needs for the battery back up system. He took the time to give me some additional suggestions, which was appreciated.

The appointment was booked for today, Dec. 3/24 and Mike came right on time, as before. He took the time to walk me through what he was going to do and explained it in layman's terms, so even a noob like myself could understand it. The job was completed and everything is installed, nice and neat. Mike tested the system by shutting off the breaker, and I could see where the power inverter, switched on and was drawing from the battery. To test that the sump pump actually worked, I put a hose into the sump well and started to fill it with water and switched off the breaker. The inverter switched to battery power and the sump pump started to pump out the water. Everything appears to be working as it should. Peace of mind has been restored.

Mike was very professional, friendly and knowledgeable and gave me what I believe to be a fair and honest quote. I wouldn't hesitate to use them again and would recommend them to anyone who is looking for an electrician company that is knowledgeable, fair, punctual/reliable and focused on customer service.