Toronto
EUROFAB
Ordered fabric on Nov 28-07 and was told would take 2 - 3 days to arrive. Week later called - no fabric - told fabric was in transit. Called again was assured fabric would be in the next day or two. Fabric arrives, store calls and says it is PINK instead of the CHERRY RED that was ordered. That the fabric in their store that they sold me is not the CHERRY RED that the supplier has. I have wasted two weeks waiting on something that they could never supply to begin with. Although staff Marnie was trying to be helpful - she is clearly not trained in customer service and offered no explanation other than "this has never happened before".I am most disappointed and am will never shop there again or recommend this establishment to anyone.
- Approximate cost of services:
- $160.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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