Encore Windows & Doors

With very capable advice from Dave Rosolen, we replaced the 35 year old window in our living room to provide more airflow. The installation by George and John was carried out professionally and finishing detail is amazing. The job site was left sparkling and they even replaced some worn out rollers on a troublesome sliding door. This latest project was an "encore" with Encore, as we successfully replaced front and side doors and storms a few years ago. Jobs well done Encore!
Cathy East York

It took me a long time to decide to write this, but as I sit in my office next to a window that inadequately keeps the cold air out, and after countless (literally more than I can count) calls to my salesperson, Dave (who has admittedly been responsive, if not helpful, each time), I feel this negative review needs to be left, along with an explanation.

Encore was brought to my attention through a contractor I trust, and the initial quote and sales process was superb. Dave walked through the house, sent people to measure the windows (seven in all) and scheduled the work promptly. The windows themselves appeared to be of extremely high quality and I was happy with the decisions.

But problems started with the installers themselves who, because they wanted to get it done in a single day, cut corners that led to dozens of hours of followup and additional issues. Not only was a profound mess left inside my house, with my walls not just scuffed but scratched from various boxes and other sharp objects careless dragged across them, but the windows themselves were not adequately caulked, leading to leaks inside the house causing damage. The installers also failed to properly install a door, leading to even more leaks.

Throughout all this, Dave has been responsive and has put up with a lot. I do appreciate that. But the install was so bad, and the problems so pervasive, that unless the company compensates me for my trouble, or pays for installation, I will stand by my lack of a recommendation.

I am happy to chat with anyone who wants to use this company beforehand, as people need to understand what they're getting themselves into.

My side entrance leading into the laundry room has been drafty and the laundry room cold for years. I had used Encore for window replacements 8 years earlier and have been very pleased with their service and product so called Dave re what to do with this side entrance. We agreed to replace this door with one that fits correctly , he did the measurements and had them rechecked by his installers then ordered the door.
It was installed last week by Mike & Michael ...they did an amazing job........very efficient and quick...no mess.... an overall great job, and the door looks wonderful. Now the room is noticeably warmer with no drafts at all..........Thanks Encore for another great job.
Helen, in Mississauga

Windows are in! They look great. The installation guys are amazing. They got here early, worked efficiently, cleaned up beautifully and even helped me to re-attach my blinds. I'm very pleased! Thank you.

Marlene

Recently, the TTC threw a big old curve to our neighbourhood with a new track to turn its streetcars in the East end of town. The screeching and clunky-clunk-clunk from the new bend turned life upside down in our previously quiet part of town. That was until Encore arrived on the scene. The quiet has returned thanks to Mike and his problem-free, reliable crew. I highly recommend the Bquiet windows to shut out unwanted noise pollution.

Encore replaced all the windows at my 75 year old mothers house. The crew were extremely professional, efficient and respectful. They left no mess. Did a great job all around and completed the project in less than two days. Encore also did the rear sliding door a few years ago and that was also a very pleasant experience. I would highly recommend this company

I got these windows for a commercial property. The rooms face a busy street and the windows cut the noise significantly.
The soundproofing is very good. However we had an issue with the windows. After a year of use, the tenant found the windows would not prop up. I reported the issue and the window hooks were replaced. Mike the owner was personally involved in getting this fixed.

We had Encore do our windows and backdoor in our kitchen in July. Our salesperson Anthony was friendly and efficient and able to advise us on the right products at the right price. The installers were professional, respectful, polite and did a fine job with the installation. We have used Encore in the past for all of our doors and windows and have recommended them to family.

Encore provides an excellent product (bqueit windows). The installation of the windows and service was also excellent. The company is reliable and does a great job. I would recommend them.

The service industry almost always disappoints, I have had bad experience after bad experience lately, but finally - a service provider that actually does exactly what they contract to do. In my case, since its a rental home, I had a tight budget and was going to compromise on the quality of the window installation. Encore insisted on doing the job right, offered a very fair price, and completed the work on time, with excellent quality. I would highly recommend Encore Windows to my family and friends.