Encore Windows & Doors

Encore Home Improvements was recommended to us. Our initial contact was great - Mike was very helpful and did not pressure us. The installer did the majority of the work and the windows look good. There were some issues with the installation. We ordered double-hung windows for the convenience of cleaning them. One of our windows bumps up against the wall not allowing it to open to be cleaned. I mentioned this to the installer while he was still at the house and his response was that he noticed it during the installation and that we would have to remove the screen to clean the window. We ordered double-hung windows not to have to remove the screens and we are very disappointed that this was not brought to our attention as soon as it was noticed. It took several emails to find out that the reason the window does not open is because the wall is crooked. We had an additional screen door installed. We were given a quote that included replacing the door frame. The door was installed but the frame was not replaced. Also, the assistant could have been more helpful. He turned on our television, without permission, to watch the soccer games and left numerous screws and sunflower seed shells all over our driveway and window ledges.
In less than three months we had a problem with the bathroom window. When we tried to clean it a piece from the window (the boot) came out and got stuck in the window track making it almost impossible to close the window. Someone from Encore came and told us it was the boot and that it may take a while but they would have the manufacturer come out to either fix it or replace it. We did not hear from anyone for a month – we contacted Encore again and someone from the manufacturer came out. He told us that the window is rubbing against the wall causing it to tilt which knocks the boot out of place. He said the installer should have noticed this and put in a smaller window. We now have two windows that cannot be cleaned because the installer did not measure properly.