Moving from one house to another
The move was amazing. Carol who is the person behind the phone was AMAZING, very helpful and super nice. They came to our house to do the estimate and I thought it was too much (In terms of crew and Truck size). Well they were absolutely accurate.
The price/hour was high but I'm a kind of guy who would like to buy the peace of mind. So after reading the reviews I decided to go with them and it was the best choice I made.
Move went very smooth. Not a single issue. Crew was amazing and very friendly. Very good attitude and did everything we asked them to do. They DID NOT take any break and I was begging them to take lunch (I provided lunch for them). Not going to go into details but the Move was great.
One complain is when they take things apart they don't draw a screw map. At the end I was left with few extra screws that they thought it was from a previous move but it wasn't. I was able to locate where they were missing from and I put them back. I highly recommend that you draw the MAP while they take things apart.
Highly recommended. Will do business with them again.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Draw a screw map when they take things apart.
- Any advice to offer fellow homeowners facing a similar project?
- Draw a screw map when they take things apart.
- Company Response
From all of the staff at Emerald Moving & Storage we thank you Hanoudi for such high praise. May I add that it is our privilege to be of service to you and your family. We have taken note of your small compliant and a directive will be issued to all field personnel to reassert the necessity to follow our detailed and formal Standard Operating Procedure with respect to the custom hardware associated with the disassembly and reassembly of large items of furniture. Your suggestion of a ‘screw map’ is very good, however our concern is that it would further complicate a process that already involves thousands upon thousand of careful individual actions that are governed by our Standard Operating Procedures. Although in the case of your move either our Standard Operating Procedure was not followed or the procedure failed to produce the desired outcome I can safely say that left over hardware on a move is very rare indeed. I am confident that this occurred due to a failure to follow the procedure on the part of the crew and I am sure our directive will address the issue on future moves.