Emerald Moving

We hired Emerald for the 1st time for moving to a new apartment in mid January 2008. Before hiring their manager, David, came out to do the survey & cost estimate. He was quite knowledgeable & shared many pieces of advice about the whole thing. On the move day our meeting was off to a bad start - the crew called us saying there was no truck of ordered size available at the depot (it should be noted Emerald uses a subcontractor for truck leasing) & they'd be late by ~1hr. We were all packed & waiting. Well, no need to share our first impressions here, they were loud & clear. I called Emerald office - nobody there (it was a Saturday morning, but still a business day for them). Finally the crew showed up sharply in 1 hr: 2 friendly, good-humored mates, somewhat upset & very apologetic about the truck delay. When it came to business, they were capable, agile, very handle-with-care, not sluggish or taking breaks after every run up the stairs (we were moving from Floor 4, no elevator). Our chubby couch and very valuable, all-wood dining table were no big deal for them. At the destination, they were also quick & careful. All said & done, nothing was lost, broken, scratched or dented - both the furniture and the building common elements. The bottom line: we would use Emerald again if we were to move. Thank you.