We recently moved into our new house with fresh new carpets. However, being unfamiliar with the home, "fluffy" decided its was time to mark his terrority. In spite of numerous pet stain removers claiming to remove odors. Nothing seems to work. Driving home from work one day, I happened to see the Emerald Chem Dry truck and decided to call them. David , was polite in explaining to me what he will do and quote me a reasonable rate over the phone . As I work weekdays, David was also accommodating in scheduling our apt for a Sat . before anything was done, he explained in detail what he will do and ask if I have any other troubled spots that is bothering me. The last owner left us with a faint wine strain I that I ask him to looked at . He gave me the assurance he will be able to removed it. After 2hrs , I was amused of how clean my carpets looked, fresh white. He even bothered to buff them so that it would dry quicker. He assured me usually in less than 3 hrs. Thanks I will definitely recommend Emerald Chem Dry to anyone thinking of having their carpets cleaned