Elte

Chairs arrived damaged and we are still waiting for resolution 10 weeks.
Escalated issue to manager and was told she didnt need to hear my side of the
story as she knew it all.
Was told by salesperson that all would be taken care of, it has not been.
At what point are Canadians going to have enough and stand up to such poor service.
These people are just the same as other but nicer dressing.

I really can't say enough. This has to be one of the best stores in the world. It's like a beautiful boutique home furnishings store but in the SIZE OF A CITY BLOCK! The staff were so honest and knowledgeable. The girl I was working with really tried to find what best suited my needs. I'm so happy I went!

I can't even begin to describe how amazing this store is. I've been to home stores all around North America and ELTE is simply the best there is. It's a large store but it has that "boutique" feel.

Bought our carpet from Elte, and the service was absolutely horrific. Salesperson(s) were snobby, rude, and condesending but we plowed on with the ordering process. Our installation was scheduled, and come time for our install, they brought the wrong carpet. Had to wait months for the correct. It wasn't worth the trouble. We have since purchased from Dominion Rug, and there were no issues at all.

The installation was ok, but the sales guy screwed up everything. He overcharged us and didn't apply the discount as discussed. I was never given a detailed quote and their invoicing was so random it was impossible to see what I was charged for. Their installation and sales departments lack communication, so make sure you are on site for the instal.

We recently bought a dining room table from Elte and absolutely love it. It is truely a one of a kind piece, and after searching high and low across Toronto, we were delighted to find such a stunning table at Elte. We've gotten rave reviews from friends and family that have visited our house. Although Elte is pricey and not really willing to bargain on price, it's definitely worth the investment for timeless classics that are sure to make a statement in your home for many years to come. In addition, the service is great and they even treat you to lunch while they finalize the details of your purchase! So furniture lovers, happy shopping at Elte!

Customer service was great, friendly, made us feel welcome. Would recommend this store to any one. Delivery went flawless and we are enjoying our investment in the armoire and bedroom furniture very much !

I have to say I was very excited to find a nice carpet at Elte, we got it all picked out and then the estimate came back (this took too long) then our sales rep was away and the others really could not figure out what to do to help us.... the estimate however was a shocker, 400 square feet became 800 square feet, the price doubled!! not impressed at all with this company.

We have ordered carpeting and furniture on 3 occasions from Elte on the recommendation of our designer. We have experienced significant delays in delivery on all our orders and on two occasions when it came time for delivery the store attempted to charge us significantly more than the remaining invoice price. We are currently waiting for an end table that we ordered in May, 2007 and which was fully paid for in September, 2007. Repeated calls to customer service, accounting and the sales represenative have been time consuming and unproductive. While the quality and prices (subject to Elte's mark up) are good, we will make our future carpet and furniture purchases elsewhere. The Art Shoppe, De Boer's and Nestings in our experience provide superior service and honour their invoiced prices.