Chairs arrived damaged and we are still waiting for resolution 10 weeks.
Escalated issue to manager and was told she didnt need to hear my side of the
story as she knew it all.
Was told by salesperson that all would be taken care of, it has not been.
At what point are Canadians going to have enough and stand up to such poor service.
These people are just the same as other but nicer dressing.
- Approximate cost of services:
- $7,000.00
- Company Response
Kenny. I apologize for your frustration. My name is Andrew Metrick. My great grandfather started ELTE, which makes brother and I the fourth generation of my family to work in the business. I hope you understand that when I apologize for your frustration, I truly mean that with all sincerity. Your comments were hard for me to read, however, I do appreciate your honesty. Customer service is a top priority for us and so what I would like to do is give you my phone number for you to call. Perhaps there is something I can do to help you out. I only wish I had heard about your situation sooner. My number is 416-785-7885 and my extension is 371. Feel free to call me anytime. I am in the office all day today, however, if I happen to be away from my desk for any reason then please leave me a message or email me directly and I will get back to you. My email is ametrick@elte.com.