Dupont Heating & Air Conditioning Ltd

Fireplaces
Toronto ON M6H 4C8
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susana albuquerque from Toronto
susana albuquerque from Toronto
7 reviews Toronto, ON
3/10

Furnace Repair

My furnace broke down in the middle of the winter and I was charged an Inordinate amount to replace one single igniter. I would not recommend this company at all - they charge WAY TOO MUCH money for an igniter. Also, I had to ask for an invoice / a receipt a couple of times before I actually received one. I just repaired my air conditioner (a very similar / comparable service - replacing a comparable piece) and I only paid one quarter of the cost!

Approximate cost of services:
$600.00
2 of 2 people found this review helpful.
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Company Response

Susana, we apologize for your dissatisfaction with our service. Dupont appreciates your feedback and we will consider it for future work. To address your specific concerns – the pricing of the igniter we provided is a standard in the industry; our cost reflects the price provided to us from the supplier and our cost for labor. In regards to the invoicing, we do apologize, during our busy season we receive a large volume of services call. It can occasionally be difficult to respond to everyone in a timely manner. Again, we thank you for your feedback and if there is anything more we can do to rectify the situation...please contact our office.

Thank you,

Nicole
Office Manager