My furnace broke down in the middle of the winter and I was charged an Inordinate amount to replace one single igniter. I would not recommend this company at all - they charge WAY TOO MUCH money for an igniter. Also, I had to ask for an invoice / a receipt a couple of times before I actually received one. I just repaired my air conditioner (a very similar / comparable service - replacing a comparable piece) and I only paid one quarter of the cost!
- Approximate cost of services:
- $600.00
- Company Response
Susana, we apologize for your dissatisfaction with our service. Dupont appreciates your feedback and we will consider it for future work. To address your specific concerns – the pricing of the igniter we provided is a standard in the industry; our cost reflects the price provided to us from the supplier and our cost for labor. In regards to the invoicing, we do apologize, during our busy season we receive a large volume of services call. It can occasionally be difficult to respond to everyone in a timely manner. Again, we thank you for your feedback and if there is anything more we can do to rectify the situation...please contact our office.
Thank you,
Nicole
Office Manager