I called Dupont Heating & Air Conditioning Ltd. after the many positive reviews on Homestars and was pleasantly surprised that the receptionist informed me that a representative by will be at my home in 1/2 hour!
My wife waited for Louis to come by and true to his words, he was in my home making a through diagnosis and informed my wife not to spend another dime on the exisiting (26+ years) boiler.
My wife requested that Louis come to my workplace to present and review the quotation listing the details of work to be performed. To my surprise (again), he drove to my workplace and waited in his truck until I met up with him.
Louis is an honest, down to earth and knowledgeable person who told me that my (26+ years) needed replacing (I already knew that as I had several in house calls by other companies who charged me over $100+ HST per visit).
As I write this, I can honestly say that it is the best 15 minutes spent (in Louis' truck) as the quote was not out of line with what the HVAC industry would charge especially "in the dead of winter".
The crew did not rushed to head out for the nearest pub on a Friday night but instead remained very focused to ensure a quality installation was performed which I noticed by my numerous interactions with them.
The boiler was installed by qualified trained, courteous, experienced and knowledgeable crew (Sam, David and Darvin) on the same Friday! The crew cleaned up and ensure that all was running well 'BEFORE' they left on a Friday late afternoon!
The installation went extremely well as the piping is now more 'organized' and power-vented through the chimney. The workmanship is second to none. Sam worked diligently in a very confined and tight space but without complaints!
This is what I call outstanding service. Moreover, Louis also contacted me on Saturday morning to follow up and ensure that the boiler and thermostat was running well. He also reminded me to register the boiler with Carrier to ensure that I receive the ten year warranty within the 90 day after installation which I did.
On behalf of my family, words cannot express our gratitude of thanks for an exceptional company with exceptional, knowledgeable, experienced, honest, and down to earth people.
With Heartfelt Thanks,
Victor (and family)
- Approximate cost of services:
- $5,500.00
- Company Response
Hello Victor (And Family!)
We are so pleased that you had such a great experience with us!
We look forward to working with you in the future!!
Thank you for such a wonderful review!!Thanks again,
Heather
Dupont Heating & Air Conditioning