Bought a new furnace, work was done at reasonable price and promptly. Then CO detector started going off repeatedly. They came back and suggested it might be from unrelated paint fumes. After a few more visits they had to replace the entire furnace since it was too small BTU output given the chimney liner that they had also installed. Pretty sure the 'new' unit was an open-box furnace but it looks new and works well with no CO issues.
- Approximate cost of services:
- $2,500.00
- Company Response
Hi Dan, Sorry for the delayed response! I apologize for the inconvenience of the prior installation. I am glad the problem had been rectified. With respect to your "new unit in an open-box", I hope I am understanding correctly that the box was opened upon arrival? If this is the concern, may I reassure you if the contract stated a new unit Dupont can legally only provide a new unit, unless specified on the contract that the costumer has consented to a refurbished unit. Moreover, we often open our boxes to ensure the correct product was delivered before visiting the property with a wrong unit. Nonetheless, it is great to hear that no problems have persisted!Thank you for taking the time to write a great review! We appreciate your business. In your eyes, what can we improve on that will allow us to score 10 stars? Please e-mail us at your convenience, I look forward to hearing your suggestions! - Samantha, Dupont Heating & Air Conditioning